Central Intake Coordinator

1 month ago

Louisville KY United States Trilogy Health Services, LLC Full time

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged. Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.


Flexibility is what you want, and flexibility is what you'll get.

Come into the office because you want to – not because you have to. At Trilogy, we're proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.


Six months of training, orientation and fun

We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

Job Summary:

As our Central Intake Coordinator, you will make a difference by performing intake functions including clinical and financial review of all referrals as designated by hospital assignment, which includes submitting insurance benefit verifications and prior authorizations. Additionally, in this role you will approve or escalate referrals based on clinical or financial capabilities of each campus. You will collaborate with multiple referral sources including hospital systems, case managers and individual facility leadership team at a minimum.

Roles and Responsibilities:

• Monitor hospital portals for new referrals, confirms receipt of referral in portal.

• Coordinate the initial intake and clinical assessment of each referral received, and work referrals to green, yellow, or red-light status.

• Communicate received referrals with corresponding hospital liaison for further follow up.

• Send all received referrals for benefit verification.

• Document all received referrals in the Customer Relationship Management software.

• Utilize portals for documentation of status of each referral (accepted, denied, considering).

• Escalate clinical yellow light referrals to campus clinical support for clinical determination.

• For referrals not Medicare A primary, work up med cost out and send to Divisional Vice President for approval as required.

• Evaluates referral to be assigned to the appropriate campuses based on payer source and bed availability.

• Supports sales throughout initial referral process.

• Other duties as assigned.

Qualifications:

• Education: Associate Degree

• Experience: 3-5 years

Physical Requirements:

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

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