Customer Specialist

23 hours ago

Golden CO United States CarMax Full time
6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401

CarMax, the way your career should be 

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do – Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Driver’s License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

CarMax provides competitive benefits to its associates. Full-time associates enjoy health benefits including medical/dental/vision, wealth benefits including 401K plan, Employee Stock Purchase Plan and access to Spending Accounts, as well as paid time off benefits.

The hourly rate for this position is:

$16.90 - $25.40

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Sales Specialist

    1 month ago

    , CO, United States Arrow ECS Full time

    Job DescriptionArrow Electronics is a global leader in the distribution of electronic components and enterprise computing solutions. As a Customer Sales Specialist, you will play a critical role in supporting our customers' needs and driving business growth.Key ResponsibilitiesProvide exceptional customer service and support to assigned accounts, ensuring...

  • Customer Specialist

    2 months ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    3 weeks ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    3 months ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Service Quality Assurance Specialist

    5 days ago

    Golden, Colorado, United States UnitedHealth Group Full time

    Customer Service Quality Assurance SpecialistAt UnitedHealth Group, we are committed to delivering high-quality care to our patients. As a Customer Service Quality Assurance Specialist, you will play a critical role in ensuring that our customer service representatives meet the highest standards of quality and excellence.Key Responsibilities:Conduct audits...

  • Eligibility Specialist Lead

    2 weeks ago

    Golden, Colorado, United States Jefferson County Full time

    Job Summary:We are seeking an Eligibility Specialist Lead to join our team at Jefferson County. As a key member of our Community Assistance Division, you will play a critical role in supporting our Call Center Associate Eligibility Specialists and Eligibility Specialists in determining eligibility for public benefits programs such as Food, Medical, and Cash...

  • Customer Service Representative

    1 month ago

    Golden, Colorado, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide personalized support to customers...

  • Temporary Customer Support Specialist

    1 week ago

    Golden Valley, United States Beacon Hill Staffing Group, LLC Full time

    Job DescriptionJob DescriptionPosition OverviewBeacon Hill's client in Golden Valley, MN, is looking for a Temporary Customer Support Specialist to join their team. The Temporary Customer Support Specialist will provide essential support to the sales organization, managing customer requests and complaints through internal processes. Using internal...

  • Customer Support Specialist

    1 month ago

    , IL, United States Millennium Bank Full time

    Job Title: Customer Support SpecialistAt Millennium Bank, we are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and...

  • Automotive Service Specialist

    1 week ago

    Golden, Colorado, United States O'Reilly Auto Parts Full time

    Job Summary: We are seeking an experienced and technical Automotive Service Specialist to join our team at O'Reilly Auto Parts. The successful candidate will be responsible for servicing the needs of professional customers through our installer counter, overseeing and directing the daily activity of the delivery specialist to ensure accurate and timely order...

  • Customer Experience Specialist

    1 week ago

    , IL, United States Express Employment Professionals Defunct Full time

    We are seeking a Customer Experience Specialist to join our team at Express Employment Professionals. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our clients and candidates. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced...

  • Customer Support Specialist

    1 week ago

    , MA, United States Morph Management Full time

    Morph Management is seeking a skilled Customer Support Specialist to join our team. As a key point of contact for our customer accounts, you will initiate, maintain, and sustain relationships with each of our customers to drive revenue growth and ROI. Our Customer Support Specialist will be responsible for executing engagement strategies, connecting with...

  • Customer Solutions Specialist

    1 week ago

    Amityville, NY, United States Creative Financial Staffing Full time

    Customer Solutions SpecialistAbout the Role and Company- Customer Solutions SpecialistCFS New York is working with a well-established professional services firm with a presence nationwide that services the country's top corporate clientsThey are seeking an Customer Solutions Specialist to join their growing teamThis role will be located in Long Island...

  • Customer Support Specialist

    3 weeks ago

    , AR, United States Northwest Arkansas Democrat-Gazette Full time

    Customer Support SpecialistWe are seeking a highly motivated and tech-savvy professional to join our team as a Customer Support Specialist. As a key member of our digital media support team, you will be responsible for providing exceptional customer service and technical support for our multimedia products.Key Responsibilities:Provide timely and effective...

  • Animal Control Administrative Specialist

    1 week ago

    Golden, Colorado, United States Jefferson County Full time

    The Animal Control Administrative Specialist is responsible for performing complex administrative tasks in support of the Jefferson County Sheriff's Office (JCSO) Animal Control Unit. This includes front desk/reception duties, records management, database maintenance, and producing reports. The specialist will also answer inbound calls from citizens and work...

  • Customer Operations Specialist

    1 month ago

    , NC, United States National Guard Employment Network Full time

    Job DescriptionCustomer Operations SpecialistCorning is a leading technology company that invents life-changing products using materials science. We are seeking a highly skilled Customer Operations Specialist to join our team.The successful candidate will be responsible for ensuring that our customers receive the highest level of support and service. This...

  • Customer Support Specialist

    1 week ago

    Golden Valley, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Customer Support Specialist (Sales) - Hybrid for an opportunity in Golden Valley, MN Position Title:    Customer Support Specialist (Sales) - HybridLocation: Golden Valley, MN Anticipated Start Date: ASAPPlease note this is the target date and is subject to change....

  • Customer Support Specialist

    4 weeks ago

    , UT, United States The Investors Edge Full time

    {"h1": "Member Success Specialist", "p": "At The Investors Edge, we're looking for a skilled Member Success Specialist to join our team. As a key member of our support team, you'll play a critical role in helping our members achieve their goals and overcome challenges. Your primary responsibility will be to provide exceptional support to our members,...

  • Sales Specialist

    3 weeks ago

    , CO, United States Lowe's Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Specialist to join our team at Lowe's. As a Sales Specialist, you will be responsible for delivering exceptional service to our Pro customers, answering their questions, and executing their orders and projects.Key ResponsibilitiesProvide excellent service to Pro customers, ensuring...

  • Sales Specialist

    1 month ago

    , CO, United States Lowe's Full time

    About the RoleWe are seeking a highly skilled Sales Specialist to join our team at Lowe's. As a Sales Specialist, you will be responsible for delivering exceptional customer service to our Pro customers, answering their questions, and executing their orders and projects.Key ResponsibilitiesProvide excellent service to Pro customers, ensuring their needs are...