Customer Specialist

2 weeks ago

Golden, United States CarMax Full time

6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401

CarMax, the way your career should be

About this job

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. Weve become the nations largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

What you will do Essential Responsibilities

  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
  • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate exceptional communication skills
  • Display confidence in self, the product and CarMax
  • Ability to build and maintain strong relationships
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
  • Balance the needs of the Customer and the business when making decisions
  • Seek to fully understand and meet Customer needs
  • Create win-win solutions to Customer issues
  • Get work done well, on time and follow the right process
  • Drive work processes and pay close attention to detail
  • Perform multiple duties in a high energy, fast-paced working environment
  • Read, interpret and transcribe data in order to maintain accurate records
  • Lift objects that weigh as much as 25 lbs.

Education and/or Experience

  • High School Diploma, or equivalent
  • Sales and customer service experience, in an area such as retail, preferred
  • Valid Drivers License
  • Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

CarMax provides competitive benefits to its associates. Full-time associates enjoy health benefits including medical/dental/vision, wealth benefits including 401K plan, Employee Stock Purchase Plan and access to Spending Accounts, as well as paid time off benefits.

The hourly rate for this position is:

$16.90 - $25.40

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Specialist

    2 weeks ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401 CarMax, the way your career should be!About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Senior Specialist Customer Supply

    4 weeks ago

    Golden, United States Molson Coors Beverage Company Full time

    **Requisition ID:** 33526 **A Career in Beer** **and Beyond:** Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life's moments. We've been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle. We are TalentBrewers - we believe...

  • Customer Experience Specialist, Healthcare

    3 weeks ago

    Golden Valley, United States Covenant Living Communities Full time

    We Are Inspired to Serve. Join us!The primary responsibility of the Customer Experience Specialist (Healthcare) is to provide excellence in customer support and assistance to all consumers transitioning into a Covenant Living healthcare product. The Customer Experience Specialist will often be the first contact for a new customer or their family, and...

  • Materials Management Specialist

    24 hours ago

    Golden, Colorado, United States Ball Corporation Full time

    Job Title: Materials Management SpecialistJob Summary:The Materials Management Specialist is responsible for managing inventory levels, coordinating shipments, and analyzing data to optimize warehouse operations. If you have a strong analytical mind and a passion for logistics, we encourage you to apply.Key Responsibilities:Manage inventory levels and...

  • Customer Service Sales Representative

    3 weeks ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Sales Consultant

    3 weeks ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401 CarMax, the way your career should be!About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Sales Consultant

    3 weeks ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Sales Consultant

    3 weeks ago

    Golden, United States CarMax Full time

    6047 - Golden - 16500 W Colfax Avenue, Golden, Colorado, 80401CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Field Service Specialist

    6 days ago

    Golden, Colorado, United States Rise Broadband Full time

    Job Overview:As a Field Service Specialist with Rise Broadband, you will play a critical role in delivering exceptional installation, repair, and maintenance services for our telecommunications products and services. Your primary responsibility will be to interact directly with customers, ensuring their satisfaction by resolving technical issues and...

  • Heating Systems Specialist

    7 hours ago

    Golden, Colorado, United States EMCOR Group Full time

    Job DescriptionAs a skilled HVAC Technician, you will be responsible for ensuring the efficient operation of all heating, ventilation, and air conditioning systems within our facilities.We are seeking an experienced professional to join our team as a Heating Systems Specialist. The ideal candidate will have a strong background in technical HVAC expertise and...

  • Residential Electrical Specialist

    22 hours ago

    Golden, Colorado, United States Mr Electric Full time

    At Mr. Electric, we're on the lookout for a skilled Residential Electrical Specialist to join our team! As an electrician service professional, you'll have the opportunity to elevate your skills and knowledge in the field of electrical work.Why You Should Consider This Role:Competitive Pay and Benefits: We offer pay that values the experience you bring to...

  • Accounts Receivable Specialist

    11 hours ago

    Golden, United States Meritech Full time

    Meet Meritech Ready to Join the Hygiene Revolution? The Accounts Receivable Specialist will work directly with the Staff Accountant and Finance Team assisting in financial, clerical, and administrative services to ensure efficient, timely and accurate invoicing and payment of accounts. This position will also be responsible for entering customer orders and...

  • Sanitation Process Specialist

    6 days ago

    Golden, Colorado, United States Vitamin Cottage Natural Food Markets, Inc. Full time

    About UsVitamin Cottage Natural Food Markets, Inc. is a leading provider of natural food products. We are dedicated to providing high-quality products and excellent customer service.">Job SummaryWe are seeking an experienced Sanitation Process Specialist to join our team. The successful candidate will be responsible for ensuring the cleanliness and...

  • Quality Control Specialist I

    1 week ago

    Golden, United States CoorsTek, Inc. Full time

    It's exciting to work for a company that makes the world measurably better.We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.Job TitleQuality Control Specialist IAs a Quality Control Specialist, you will be responsible for checking, testing, and inspecting raw materials and products at...

  • Quality Assurance Specialist

    4 weeks ago

    Golden, United States CoorsTek Full time

    It's exciting to work for a company that makes the world measurably better. We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing. Job Title Quality Assurance Specialist Responsible for administering the total quality management programs for company. •Establishes control limits and control charts...

  • Payroll Specialist

    3 days ago

    Golden, United States Hazen Research Inc Full time

    Job DescriptionJob DescriptionJOB SUMMARY: Hazen Research, Inc. located near Golden, CO has an opening for a Payroll Specialist. The primary role will be to manage all activities related to payroll and benefits, which requires practical knowledge of payroll policy, government regulations, and payroll tax regulations. Hazen Research offers competitive...

  • Pool Safety Specialist

    5 days ago

    Golden, Colorado, United States Life Time, Inc. Full time

    Job SummaryWe are seeking a skilled and safety-minded individual to join our team as a Pool Safety Specialist. In this role, you will be responsible for overseeing the safety of our recreational and lap pools, both indoor and out. This includes monitoring the pool deck, maintaining safety on water slides, and helping with aquatics events such as "Dive in...

  • Highly Skilled Manufacturing Operations Specialist

    11 hours ago

    Golden, Colorado, United States Loft Orbital Full time

    Transforming Space Technology with Loft OrbitalAt Loft Orbital, we're pushing the boundaries of space innovation by building 'shareable' satellites. Our mission is to provide a fast and simple path to orbit for organizations that require access to space. We operate satellites, fly customer payloads onboard, and handle entire missions from end to end,...

  • Patient Registration Specialist

    2 weeks ago

    Golden, United States National Jewish Health Full time

    This Patient Registration Specialist role offers an exciting opportunity for the candidate to facilitate patient access to world-class ambulatory services. The candidate will be responsible for: scheduling appointments coordinating diagnostic tests managing referrals ensuring seamless insurance authorizations and financial approvals The candidate will...

  • Volunteer Program Specialist: Stewardship

    1 day ago

    Golden, United States Jefferson County Full time

    . Job Posting Closes at 11:59PM on: 02/28/25 Division: Open Space Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement....