Dispatch Supervisor

3 months ago

ChicagoIllinoisUS, United States MV Transportation Full time
Overview:

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities:

MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department.  He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills. 

 

Job Responsibilities: 

  • Manages and coordinates technical workforce job completion. 
  • Customer complaint resolution. 
  • Obtain daily service disruptions in Excel Workbook. 
  • Oversee improvement in customer satisfaction and dispatch satisfaction. 
  • Maintain a professional demeanor and appearance. 
  • Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management. 
  • Provide subordinate coaching and assistance when required. 
  • Communicate with Management as needed to maximize efficiencies and resolve issues. 
  • Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees. 
  • Interviews applicants; Handles employee grievances and complaints. 
  • Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner. 
  • Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized. 
  • Fill in as a Dispatcher when required. 
  • Recommend promotions. 
  • Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance. 
Qualifications:

Talent Requirements: 

  • College Degree in Business Management or Administration or will have degree within the next six (6) months. 
  • Ability to manage multiple projects while managing 7 day/week operations. 
  • At least three (3) to five (5) years successful supervisory experience preferred. 
  • Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the   Dispatch Department. 
  • Ability to learn and demonstrate efficiency in the use of Trapeze. 
  • Strong customer service skills. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment.  

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

 

#appcast

  • Dispatch Supervisor

    2 weeks ago

    Los Angeles/California/US MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department.  He/she will be responsible for ensuring the Dispatch department maintains...

  • Dispatcher

    1 month ago

    Chicago, United States MV Transportation Full time

    DispatcherJob Locations US-IL-ChicagoID 2024-8595Position Type Regular Full-TimeOverviewIf you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. ResponsibilitiesMV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations...

  • Assistant Dispatcher

    1 month ago

    Chicago, United States The Salvation Army USA Central Territory Full time

    THE MISSION OF THE SALVATION ARMY ADULT REHABILITATION CENTER The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination....

  • Road Supervisor

    2 months ago

    Chicago/Illinois/US MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Road Supervisor. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements....

  • Dispatcher Coordinator

    3 weeks ago

    Chicago, Illinois, United States Diverse Facility Solutions Full time

    Job Summary: We are seeking a skilled Dispatcher Coordinator to join our team at Diverse Facility Solutions, Inc. As a Dispatcher Coordinator, you will be responsible for scheduling and dispatching jobs, receiving work orders via telephone and computer, and communicating with maintenance and operations personnel via 2-way radio and telephone.Key...

  • Motor Vehicle Dispatcher Supervisor

    8 months ago

    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    General Statement Under direction, supervises Motor Vehicle Dispatchers in the Main Office Building garage. Schedules daily pool car assignments and routine vehicle maintenance tasks. Essential Job Functions Essential job functions are fundamental, core functions common to all positions in the classification and are not intended to be an...

  • Ops Supervisor TransferStation

    2 weeks ago

    Chicago, United States Republic Services, Inc. Full time

    Within a division, the Operations Supervisor Transfer Station is responsible for supervising the operations activities within a segment of the transfer station. The Operations Supervisor oversees dispatchers, operations clerks, drivers and helpers, Operations Supervisor, Operations Manager, Supervisor, Customer Experience, Manufacturing

  • MMF Temp Dispatcher

    1 month ago

    Chicago, United States Diverse Facility Solutions Full time

    Job DetailsJob Location 10000 W O HARE DRIVE - CHICAGO, IL Position Type Temp Job Shift 1st Shift DescriptionPosition: Dispatcher Diverse Facility Solutions, Inc. is a 100% minority owned, Chicago corporation with an emphasis on janitorial and facility maintenance services. We create teams of trustworthy, customer focused and diverse people that care about...

  • Road Supervisor

    2 weeks ago

    Paramont/California/US MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Road Supervisor. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements....

  • Road Supervisor

    2 weeks ago

    Sacramento/California/US MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Road Supervisor. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements....

  • Road Supervisor

    2 weeks ago

    Los Angeles/California/US MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Road Supervisor. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements....

  • Service Monitor

    2 weeks ago

    KENT/Washington/US MV Transportation Full time

    Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Service Monitor who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance...

  • Transportation Coordinator

    3 weeks ago

    Chicago, Illinois, United States The Salvation Army USA Central Territory Full time

    The Mission of The Salvation Army Adult Rehabilitation CenterThe Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without...

  • Trainer - Chicago, IL

    2 weeks ago

    Chicago, United States Axxum Technologies Full time

    TRAINER – Chicago, IL Job Overview As a Trainer, you will be responsible for designing, delivering, and continuously improving training programs for Call-Takers, Dispatchers, and Supervisors. Your expertise in emergency dispatch operations and your ability to foster a positive learning environment will be crucial in ensuring that our team is...

  • Facilities Operations Coordinator

    3 weeks ago

    Chicago, Illinois, United States Diverse Facility Solutions Full time

    Job DescriptionAs a Dispatcher - Scheduling and Support with Diverse Facility Solutions, Inc., you will be responsible for efficiently scheduling and dispatching jobs, ensuring timely completion of tasks. You will receive work orders via telephone and computer, enter schedules, and maintain a daily log of events.Duties and Responsibilities:Proficiency in...

  • Ops Supervisor Transfer Station

    2 weeks ago

    Chicago, United States Republic Services, Inc. Full time

    ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...

  • Ops Supervisor Transfer Station

    2 weeks ago

    Chicago, United States Republic Services Full time

    **ABOUT THE COMPANY** Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping...

  • Commercial Driver

    4 weeks ago

    Chicago, United States Lakeshore Recycling Systems Full time

    The Commercial Drivers are responsible for operating heavy-duty trucks with front or rear end load lift attachment. Drivers are responsible for providing the pickup service of containers filled with waste or recyclable materials. Containers may weigh in excess of 1000 pounds and at times require drivers to maneuver wheeled containers to a pickup stage area....

  • Warehouse Supervisor

    3 months ago

    Chicago, United States Woongjin, Inc Full time

    Job DescriptionPrepare daily and weekly reports for management.Handle the transactional process from factory to customer distribution or retail center while being supervised by a manager. Make routine decisions using pre-determined alternatives on matters that have a light to moderate impact on business operations.Track and resolve shipping, warehouse, and...

  • Transportation Operations Director

    1 week ago

    Chicago, Illinois, United States Transdev Full time

    About TransdevTransdev is a global leader in mobility solutions, operating transportation systems for cities, counties, airports, companies, and universities across the U.S. With over 32,000 employees across 400 locations, we maintain more than 17,000 vehicles and are part of a global company with operations in 19 countries.We empower the freedom to move...