Trainer - Chicago, IL
2 weeks ago
TRAINER – Chicago, IL Job Overview As a Trainer, you will be responsible for designing, delivering, and continuously improving training programs for Call-Takers, Dispatchers, and Supervisors. Your expertise in emergency dispatch operations and your ability to foster a positive learning environment will be crucial in ensuring that our team is well-prepared to handle critical situations effectively. Key Responsibilities Training Program Development: Design and develop comprehensive training programs, including curriculum, training materials, and scenario-based exercises, tailored to Call-Takers and Dispatchers. Ensure programs align with organizational goals, industry best practices, and regulatory requirements. Regularly update materials to reflect evolving standards and technologies. Delivery of Training Sessions: Conduct engaging, interactive training sessions for Call-Takers, Dispatchers, and Supervisors. Utilize multimedia resources, case studies, and real-life examples to enhance learning. Foster a positive and participative learning environment. Subject Matter Expertise: Stay current with industry trends, emerging technologies, and best practices in emergency dispatch operations. Share insights and expertise with trainees to enhance their skills and knowledge. Training Needs Assessment: Conduct assessments to identify knowledge gaps and training needs. Collaborate with stakeholders to tailor programs to address specific areas for improvement. Training Material Preparation: Develop and maintain accurate, up-to-date training materials, including presentations, manuals, and multimedia resources. Incorporate interactive exercises and simulations to improve learning outcomes. Performance Evaluation: Assess trainee performance using various evaluation methods, including role-playing, quizzes, and practical assessments. Provide constructive feedback, coaching, and track progress to support skill enhancement. Continuous Improvement: Seek feedback to identify areas for improvement in training programs. Adapt materials and delivery methods based on feedback and industry standards. Technology Integration: Ensure proficiency in dispatch software, communication systems, and other relevant technologies. Provide training on optimizing technology use for effective response and resource allocation. Documentation and Reporting: Maintain accurate records of training sessions, evaluations, and completion. Generate reports on training outcomes and identify trends for management review. Collaboration and Teamwork: Work closely with other trainers, project managers, subject matter experts, and stakeholders to ensure a cohesive training program. Share best practices and contribute to developing organizational training strategies. Requirements: Bachelor’s degree in a relevant field or equivalent experience in emergency or public safety dispatching. In-depth knowledge and experience with Public Safety CAD Systems. Strong communication and interpersonal skills. Ability to present complex technical information to non-technical audiences. Familiarity with adult learning principles and training methodologies. Ability to work independently and as part of a team. Flexibility to accommodate 24/7 schedules. Willingness to travel to various training locations. Ability to work across different shifts (1st, 2nd, or 3rd). SALARY AND BENEFITS The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION The leadership of our Company is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us. HOW TO APPLY All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process. As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law. 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