Product Support Specialist

1 day ago

Columbus OH United States System One Full time

System One has an exciting Product Support Specialist opportunity with a partner in the Columbus, Ohio area. This position is a 6-month contract requiring in-person, on-site work during normal business hours. Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.

PURPOSE OF POSITION:
The Product Support Specialist's primary role is to provide daily support and sustainment of the company's business operating systems/applications/products as they relate to the Client Training Cycle (CTC)

TASKS AND RESPONSIBILITIES:
The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. Monitor work queues, email, telephone, and dashboards.
Provide first level response to requests, issues, and inquiries to include triage, troubleshooting, resolution, and escalation (as needed) for the applications supported by the Product Support Team.
Generate reports and analyze to identify tasks to be completed to support client training.
Assist with creation of training documentation and training for systems/applications for Teammates.
Research guidelines/regulations to complete assigned tasks.
Provide guidance/direction, best practices, training, and direct clients/customers to processes, Ops memos, or any reports that will aid them.
Provide input on updates to existing processes and procedures and on the creation of new processes and procedures.
Complete assigned tasks on/before target dates; advise Manager, Product Support and project leaders/managers of revised target dates when established target dates cannot be met.
Maintain communication and facilitate meetings with other business units as needed.
Provide minimum of bi-weekly updates to Manager, Product Support, as needed.

MINIMUM EDUCATION:
Bachelor's degree in Business or Aviation Management preferred or three (3) years' related experience and/or training; or equivalent combination of education and experience; equivalency years' experience substitution must be in related field.

One (1) to two (2) years of aviation experience preferred.

MINIMUM EXPERIENCE: Requires knowledge of aviation industry terminology, FARs, and prerequisites for client's courses, as specified by FAA/NAA regulations.
Previous work experience environment will have been in a support position involving confidentiality, organizational skills and time constraint pressures, required.

KNOWLEDGE, SKILLS, ABILITIES: Excellent customer service skills.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Detail oriented with excellent organization and time management skills.
Excellent verbal and written communication skills.
Ability to interact with various levels of management in a professional manner.
Ability to adapt to changes rapidly and perform in a fast-paced, high-pressure work environment.
Results-oriented with high drive to achieve objectives and standards with little supervision or guidance.
Customer/client oriented and ability to adapt/respond to different types of personalities.
Fluency in English, through both verbal and written communications; able to speak, understand, read and write.
Excellent organizational skills.
Ability to work unsupervised, as needed

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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