Enclave Support Specialist

Enclave Support Specialist

Locations: Oakton, VA

Time Type: Full Time

Posted On: Posted 3 Days Ago

Job Requisition ID: 2024-7393

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Supervise, train, and support employees (participants) assigned to group supported employment or enclave. Maintain all requisite records and reports, including daily notes, goal tracking, case notes, attendance reports, and all other assigned reporting. Drive a ServiceSource vehicle to the assigned job site.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee daily operations at the worksite, including supervision of a specific group of employees, fulfillment of contractual obligations and quality control of all work produced by enclave employees, while maintaining a healthy and safe work environment.
• Work cooperatively with the assigned Vocational Rehabilitation Specialist (VRS) to implement, monitor, and review employee training programs and individual program plans. Consult with the VRS to provide crisis intervention support as determined by the interdisciplinary team or emergency situation.
• Maintain attendance sheets, daily notes, case notes, incident reports, production reports, and timesheets for assigned individuals. This includes transporting necessary paperwork to supervisor for approval prior to any deadlines.
• Participate in individual program plan review of assigned employees. Be a resource to the employee, family, and employer.
• Provide Person Centered Planning (PCP) by remaining knowledgeable of each assigned employee's program. Implement and initiate active participation in daily operations. Follow outcomes, strategies, protocols, etc., as written.

Additional Responsibilities

• Ensure assigned employees receive continual supervision and support.
• Ensure assigned employees meet all contract required production and performance goals.
• Maintain knowledge of contract requirements.
• Maintain regular communication with work-site supervisor.
• Attend internal meetings when necessary.
• Understand and comply with all ServiceSource and customer policies and procedures.
• Provide input/support in the areas of program development and implementation. Attend meetings with employees as assigned.
• Maintain familiarity with behavior management techniques.
• Participate in all training required by funding source(s) and/or ServiceSource.
• Perform driving responsibilities for Enclave Transportation for both Virginia and Washington, DC routes.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Required: High school diploma or General Educational Development (GED).
• Preferred: Bachelor's degree in Vocational Education, Special Education, Psychology, or related field.
• Required: One-year related experience working with individuals with disabilities or related field.
• Required: One-year experience including writing and implementation of PCP, crisis intervention, and use of behavior management techniques.
• Must hold or be able to obtain any government required clearance levels (e.g., secret, top secret, etc.) that apply or may become applicable to this position.
• Must be able to pass criminal and drug screening background checks to meet current government eligibility requirements that apply or become applicable to this position.
• Ability to maintain current First Aid and CPR certification required.
• Driving is a requirement for this position. The incumbent must have a valid driver’s license to transport individuals in the company’s vehicle. A motor vehicle record (MVR) with an unacceptable number of points will not be considered. The individual must have a reliable form of transportation to get to various worksites in the Northern Virginia, Washington, DC area.
• Prior custodial experience preferred.
• Computer experience in software packages and/or spreadsheet operations preferred.

Knowledge, Skills, and Abilities

• Computer knowledge in software packages and/or spreadsheet operations.
• Knowledge in the use of commercial cleaning solutions.
• Knowledge of Medicaid Waiver documentation requirements and regulations.

Supervision Received

General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

What we offer in our Benefit Plan for Eligible Employees:

Our goal is to hire and retain the best people; therefore, we provide benefits that we believe add value to you. Our comprehensive benefit program features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program to help you manage your work and life needs, and Tuition Assistance for eligible employees.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.