Billing Coordinator

1 day ago

City of Ithaca NY United States Cornell University Full time

The Cornell University Hospital for Animals (CUHA) offers an environment that supports you in delivering outstanding customer service and patient care through technology, mentorship, continuing education, and, most importantly, peers who are just as passionate as you are about providing the best care possible.

We are currently seeking a “Billing Coordinator” who will provide support to the Equine Park, the Wildlife Health Clinic and all the Cornell University Hospital for Animals. To be successful in this position, applicants should genuinely care about people and animals, project a positive and professional image always and demonstrate excellent customer service skills.

What you will do:

Responsibilities will include, but not limited to:

  • Recording and auditing daily charges, and prepare invoices for discharge;
  • Contact clients with outstanding balances and assist with any financial concerns, referring to Senior Manager as appropriate;
  • Ensure appropriate estimates/deposits have been received and clients have been informed of the expectations of hospital payment policies;
  • Cross-train with all Client Services areas of the CUHA, and provide back-up support, as needed;
  • Coordinate and manage the pickup and delivery with the Faithful Companions Crematorium to ensure accuracy and efficiency of returning of pet’s ashes with owner.

The CUHA provides 24-hour care for pets 365 days of the year. The schedule for this position requires flexibility to ensure that adequate patient care and service needs are provided without interruption or exception.

Hours are subject to change depending on the business needs of the office and will require some holidays.

Schedule will include University and calendar holiday coverage to meet business needs. If business needs change, a position/individual may be realigned within the CUHA to a different shift or schedule.

What are the qualifications?

  • High School Diploma with 2-4 years demonstrated customer service experience, preferably in retail sales, banking, or reception/clerical work or equivalent combination or education and experience;
  • Ability to develop and maintain excellent working relationships including communicating with staff, students, technicians, clinicians, and our clients, in a professional manner at all times;
  • Must work collaboratively in a fast-paced, often challenging environment while demonstrating a high level of initiative, paying close attention to detail;
  • Strong organizational skills and the ability to prioritize are essential;
  • Excellent customer service and communication skills, demonstrating compassion and sound judgment during difficult situations;
  • Must have basic knowledge of MS Office software and have the willingness to learn new systems as necessary to carry out the job responsibilities;
  • Must have ability to independently lift up to 30 lbs. with periodic pushing & pulling involvement.

Preferred Qualifications:

  • Previous experience in a medical or veterinary office preferred;
  • Knowledge of medical terminology, veterinary medicine, medical records, and billing systems.

What We Offer:

We hope you appreciate great benefits Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

  • An award-winning employer provided benefits program including comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, generous retirement contributions, and impressive educational benefits such as tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program;
  • 3 weeks of paid vacation;
  • 13 additional holiday days with generous holiday pay if you work on those days;
  • Shift differential pay for evening/overnight shifts of $3 - $4 per hour.

About Us:

Cornell University Hospital for Animals (CUHA) is our core clinical training, patient care and research unit within the CVM, composed of six diverse world-class veterinary clinical units providing primary and specialty care. The Cornell Veterinary teaching hospital has 23 services led by internationally renowned board-certified veterinary specialists, providing advanced diagnostic and therapeutic care of animals including 24/7 emergency care. We strive to provide a diverse, inclusive, and fulfilling work environment for our family of employees who are committed to outstanding patient care, client service and veterinary training and research.

Cornell University, located at the heart of the beautiful Finger Lakes Region of New York State, is a center for discovery, academic leadership, and service. The College of Veterinary Medicine (CVM) is recognized internationally as a leader in animal medicine, public health, biomedical research, and veterinary medical education. Ranked as one of the best veterinary colleges in the world by US News & World Reports, the CVM excels in providing education and advanced training that prepare veterinarians and scientists to serve society in critical roles in clinical and diagnostic veterinary medicine, public health, scientific inquiry, and public policy.

We encourage you to apply

When applying through our system, please attach your application materials (resume and cover letter). You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. If you are an internal employee, please log in to Workday .

We welcome questions

Gabriel Gonzalez -

**No visa sponsorship or relocation assistance is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

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