Employee Success Associate

1 month ago

Atlanta GA United States Larkin Benefit Administrators Full time

Description:

Job Title: Employee Success Associate

Reports To: Operations Manager

FLSA Status: Non-Exempt


Learn about Gold Standard service delivery while focusing primarily on the simplest leave types.


Job Duties and Essential Functions:

  • Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations.
  • Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work.
  • ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis.
  • Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits.
  • Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.
  • Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process.
  • When applicable, initiate return-to-work accommodations while adhering to relevant federal regulations.
  • Maintain high quality employee leave and ADA files according to set standards and naming conventions.
  • Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs).
  • When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee.
  • Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.
  • Available to back up multiple accounts.
  • Perform other duties as assigned in order to meet business needs.
  • Expected to work 40 hours per week.
  • Expected to report to the office five days per week; at six months of tenure, the ability to work a hybrid schedule including at least two days in the office per week is assessed based on performance. Hybrid work schedules are subject to change depending on performance and business needs.
  • Perform above duties in the office between regular business hours: Monday to Friday, 8am to 5pm (EST)
Requirements:
  • A four-year college degree.
  • Proficient typing and strong knowledge of MS Word.
  • A passion for excellent customer service.
  • Ability to prioritize tasks and focus on the most important ones.
  • Ability to communicate effectively with colleagues, leadership, clients, and employees.
  • Have a system for keeping track of work to ensure that the work is done on time and accurately.
  • Ability to identify and solve problems quickly and efficiently.
  • Willing to learn and take on new challenges.
  • Takes the initiative to understand the why behind things.
  • Receptive to feedback and embraces continuous improvement.
  • Planning ahead, managing time well, being on time, and thinking of better ways to do things.
  • Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment.
  • Excellent follow through and common sense.
  • Excellent attention to detail.
  • Strong organizational, quantitative, and verbal/written communications skills.
  • Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies.
  • Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations.
  • Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.


To learn more about The Larkin Company, our culture, and the generous benefits we offer, check out our company website:

At The Larkin Company, we are committed to creating an inclusive and diverse work environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. We believe that diverse perspectives and experiences drive innovation and success. All qualified candidates are encouraged to apply.


The salary for this position is determined based on several factors, including relevant skills and experience, industry knowledge, market rates, geographic location, and internal equity. We aim for transparency and fairness in our compensation practices and welcome any questions during the hiring process.



Compensation details: 0 Yearly Salary



PIe68d06660e82-0439

  • Employee Success Professional

    2 weeks ago

    Atlanta, Georgia, United States KellyMitchell Full time

    Job DescriptionWe are seeking a highly skilled Employee Success Specialist to join our team at KellyMitchell. As an Employee Success Specialist, you will serve as the initial point of contact for employees regarding questions related to HR policies, programs, practices or to resolve issues, own data auditing and integrity, and act as the primary point of...

  • Client Success Associate Employee Benefits HYBRID

    5 days ago

    Greenwood Village, CO, United States Alera Group Full time

     Alera Group Midwest, formerly GCG Financial LLC is seeking a Client Success Associate to join our Employee Benefits team.   Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each...

  • Employee Benefits Attorney

    2 days ago

    Atlanta, GA, United States Marina Sirras & Associates LLC Full time

    Employee Benefits Associate — AtlantaOur client, an Am Law 200 firm, is seeking an Associate with at least 4-5 years of experience to join their Employee Benefits & Executive Compensation practice in the Atlanta office. Overview:The firm’s practice helps clients of all types (ranging from start-up, middle-market, and Fortune 1000 companies to...

  • Customer Success Associate

    3 weeks ago

    Atlanta, Georgia, United States Randstad Full time

    Customer Success AssociateWe are seeking a highly motivated and driven individual to join our team as a Customer Success Associate. This role is ideal for someone who is passionate about sales and customer relationships.Key Responsibilities:Learn about the cyber-security marketplace to best meet customer needsStrategically generate new leads through...

  • Customer Success Manager

    3 days ago

    Atlanta, GA, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer success associate

    2 months ago

    Atlanta, United States Randstad Full time

    Our client provides innovative workplace management software that simplifies business management. This software makes businesses more efficient- managing everything from space management and social distancing to employer requests. They are looking for a highly motivated individual to join the company as a customer success associate. This is an incredible...

  • Customer success associate

    3 weeks ago

    Atlanta, United States Randstad Full time

    Our client provides innovative workplace management software that simplifies business management. This software makes businesses more efficient- managing everything from space management and social distancing to employer requests. They are looking for a highly motivated individual to join the company as a customer success associate. This is an incredible...

  • Client Success Associate

    3 days ago

    Galveston, TX, United States GIA Insurance Full time

    The Commercial Lines Client Success Associate performs the essential functions of the position, which include administrative support to the Commercial Lines Advisors and the supporting service needs of clients.

  • Senior Customer Success Manager

    1 month ago

    Atlanta, GA, United States Flexential Full time

    Job Description:As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches,...

  • Member Success Associate

    2 days ago

    Arlington, VA, United States The Health Management Academy Full time

    About The Academy:The Health Management Academy (The Academy) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders,...

  • IT Field Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Shared Success Center Full time

    Job SummaryThe IT Field Technician role at Shared Success Center involves performing monitoring and operational duties on technology applications and systems. This position requires a strong understanding of desktop hardware, software, and network systems, as well as excellent troubleshooting and problem-solving skills.Key ResponsibilitiesInstall, configure,...

  • Client Success Associate

    1 day ago

    Springfield, OR, United States Titanium Legal Full time

    About Us: Titanium Legal Services is a tech-advanced legal services company providing comprehensive legal support across all 50 states. We are committed to delivering exceptional service and innovative solutions to our clients.Position Overview: We are seeking a highly detail-oriented and dedicated Client Success Associate to assist client with their...

  • Customer Success Manager

    1 week ago

    Atlanta, United States NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Location: Atlanta, GA is the Primary location. (Will consider candidates in...

  • Customer Success Associate

    5 months ago

    Atlanta, United States Stryker Full time

    Work Flexibility: Field-based Sage Customer Success Associate Who we want •Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success. •Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and...

  • Senior Customer Success Manager

    19 hours ago

    Atlanta, United States Manhattan Associates Full time

    We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. The Customer Success Manager role is based...

  • Student Success Advisor

    3 weeks ago

    , FL, United States South University Full time

    Job Title: Student Success AdvisorSouth University is seeking a highly motivated and dedicated Student Success Advisor to join our team. As a Student Success Advisor, you will play a critical role in providing student-centered financial and academic counseling to prospective students through the student lifecycle.Key Responsibilities:Assist students and...

  • Associate Director

    2 days ago

    Atlanta, GA, United States Digital Republic Talent Full time

    Associate Director, Central Activation ( Programmatic ) - Atlanta, GA - Hybrid Role - Global Media Agency - $115,000+ bens Company DescriptionA global media platform for an omnichannel activation powerhouse that drives smart application of investment through leveraging scale, marketplace innovation, deeper partnerships and knowledge is looking for a...

  • Senior Customer Success Manager

    4 months ago

    Atlanta, United States Manhattan Associates Full time

    We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place. The Customer Success Manager role is based on...

  • Operations Associate

    37 minutes ago

    Atlanta, GA, United States Freestyle Snacks Full time

    Associate, OperationsWho We AreFreestyle Snacks is a good-for-you snack food company seeking to revolutionize snacking on delicious whole foods. Our first product line includes premium olive snacks, where we have reimagined olives as we know them. Our olive snack products expertly combine delicious marinated olives from Greece with convenient, liquid-free...

  • Employee Benefits Attorney

    5 days ago

    atlanta, United States Marina Sirras & Associates LLC Full time

    Employee Benefits Associate — AtlantaOur client, an Am Law 200 firm, is seeking an Associate with at least 4-5 years of experience to join their Employee Benefits & Executive Compensation practice in the Atlanta office. Overview:The firm’s practice helps clients of all types (ranging from start-up, middle-market, and Fortune 1000 companies to...