Senior Customer Success Manager

21 hours ago

Atlanta, United States Manhattan Associates Full time

We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. The Customer Success Manager role is based on the Support Program Manager Role with expanded areas of responsibility. The Customer Success Manager has primary responsibility for the overall success of the post-implementation support and service of customers in CSO. Success metrics include customer operational KPIs, customer’s willingness to provide references, effective and efficient use of internal resources, and ensuring consistent, high-quality support and service is provided by all members of the Manhattan support team(s). The Customer Success Manager must provide leadership and direction to ensure the customer is obtaining maximum business benefit from the Manhattan products purchased. The Customer Success Manager is expected to establish relationships and credibility within the customer's IT as well as Operational teams. Principal Duties and Responsibilities Customers' primary advocate representative during internal calls. Orchestrate the balance between customer needs and Manhattan’s fiscal responsibilities. Develops and maintains relationships with Senior customer contacts at the corporate and site level. Participate in the execution and completion of information technology solutions projects and assume responsibility for overall success of post-implementation support and service of customers in CSO. Have working knowledge of budgets, labor planning/resourcing, and coordination of activities between client and company personnel. Maintain ongoing open communication with key customer contacts to ensure they are satisfied with the support and operational improvements services being delivered. Compile and report out on ROI of completed Operational Improvement Projects. Minimum Requirements Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business, or related field. 2 years of experience developing, supporting, or implementing application software. 1 year of experience with database troubleshooting or developing in SQL or related relational database. Requires up to 50% travel. Preferred Skills Strong written and oral communication skills; ability to communicate with internal and external C-level Executives. Skilled at analytical, problem-solving. Has ability to influence/control dynamic situations. Strong focus on leadership, processes, client management, and client satisfaction. Basic knowledge of operational flow of a DC. Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences, and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed. #J-18808-Ljbffr

  • Senior Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Manhattan Full time

    Customer Success Manager RoleWe are seeking a highly skilled Customer Success Manager to join our team at Manhattan Associates. As a key member of our support team, you will be responsible for ensuring the overall success of our customers in CSO.Key ResponsibilitiesAct as the primary advocate for customers during internal calls, balancing their needs with...

  • Senior Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States Manhattan Full time

    Customer Success Manager RoleWe're seeking a seasoned professional to join our team as a Customer Success Manager. As a key member of our support team, you'll be responsible for ensuring our customers achieve maximum business value from our supply chain commerce technology.Key ResponsibilitiesDevelop and maintain strong relationships with senior customer...

  • Senior Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States FinQuery Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at FinQuery. As a key member of our customer success team, you will be responsible for owning and deepening client relationships with our top-tier accounts.Key ResponsibilitiesClient Onboarding: Work with sales and implementation teams to ensure a smooth transition...

  • Senior Customer Success Manager

    3 weeks ago

    Atlanta, Georgia, United States FinQuery Full time

    Job DescriptionThe Senior Customer Success Manager role at FinQuery is a critical position that requires a strong understanding of customer needs and a passion for delivering exceptional results. As a key member of our team, you will be responsible for owning and deepening client relationships with our top-tier accounts, ensuring retention metrics are met,...

  • Senior Customer Success Manager

    1 month ago

    Atlanta, United States Flexential Full time

    Job Description: As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. Since launch in 2019, we have experienced incredibly rapid growth. Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHome WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space. Since launch in 2019, we have experienced incredibly rapid growth. Profitable from day one, weve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer Success Manager

    4 weeks ago

    Atlanta, Georgia, United States WelcomeHome Software Full time

    About WelcomeHome SoftwareWelcomeHome Software is a pioneering SaaS startup based in Atlanta, Georgia, dedicated to revolutionizing the senior living space with its cutting-edge Customer Relationship Management (CRM) platform.Since its inception in 2019, the company has experienced remarkable growth, achieving profitability from day one and hitting...

  • Customer Success Manager

    7 days ago

    atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer Success Manager

    3 weeks ago

    atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer Success Manager

    4 weeks ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Customer Success Manager

    1 month ago

    Atlanta, United States WelcomeHome Software Full time

    About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting...

  • Senior Customer Success Advocate

    4 weeks ago

    Atlanta, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Global Customer Success, Senior Manager

    3 weeks ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    2 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    2 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - Specialty StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, were here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    2 months ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    4 weeks ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - Specialty StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    4 weeks ago

    Atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...

  • Global Customer Success, Senior Manager

    2 months ago

    atlanta, United States StubHub Full time

    Global Customer Success, Senior Manager - SpecialtyStubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans...