Enterprise Service Desk Senior

1 month ago

Quantico VA United States Leidos Full time

Description

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading

The Mission

The Leidos team delivers the core backbone of the Service, Management, Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk, and data transport. Leidos will support network modernization efforts to provide Sailors, Marines and the civilian workforce the tools they need to be more efficient at increasing naval capabilities and further empowering the Navy Marine Corps team to compete and win.


Your Main Objective:

  • Conduct operations in support of the Enterprise Service Desk.
  • Execute scripts and answer calls.
  • Troubleshoot, resolve, and/or escalate technical issues.
  • Open and close tickets.
  • Correlate events and incidents for management of Information Technology (IT) Services

BASIC QUALIFICATIONS: 

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Experience meeting service level goals and targets.
  • Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc. Must possess MTA for Windows OS certification
  • Must possess an IAT Level II Certification
  • Must have an active Secret Clearance

At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that provide them with an opportunity to thrive, professionally and personally. For us, helping you grow your career is good business. We’d like to learn more about you, apply today

SMIT-MCEN

This position pays between $30 - $40 per hour with multiple positions available

Original Posting Date:2024-10-11

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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