Enterprise Service Desk Senior Specialist

4 weeks ago


Quantico, Virginia, United States Leidos Full time
Job Summary

Leidos is seeking a highly skilled Enterprise Service Desk Senior to join our team. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Conduct operations in support of the Enterprise Service Desk, ensuring timely and effective resolution of technical issues.
  • Execute scripts and answer calls, utilizing remote desk takeover tools to provide seamless support.
  • Troubleshoot, resolve, and/or escalate technical issues, collaborating with cross-functional teams to ensure optimal service delivery.
  • Open and close tickets, maintaining accurate records and metrics to inform service level agreements.
  • Correlate events and incidents for management of Information Technology (IT) Services, ensuring compliance with industry standards and best practices.

Requirements:

  • Minimum 2 years of experience in IT customer service, including 1 year of experience in remote desk takeover tools and usage.
  • Proven track record of meeting service level goals and targets, with a strong focus on customer satisfaction.
  • Certification in a process-based platform, such as ITIL, HDI, CoBIT, Lean Six, or Six Sigma.
  • IAT Level II Certification and active Secret Clearance required.

About Leidos:

At Leidos, we empower our teams to deliver innovative solutions that drive customer success. We prioritize diversity, equity, and inclusion, and are committed to creating a workplace that values and respects all employees. If you are a motivated and customer-focused professional looking to join a dynamic team, we encourage you to apply.

  • Quantico, Virginia, United States Leidos Full time

    Job SummaryLeidos is seeking a highly skilled Enterprise Service Desk Senior to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesConduct operations in support of the Enterprise Service Desk, ensuring timely and effective...


  • Quantico, Virginia, United States Leidos Full time

    Job SummaryLeidos is seeking a highly skilled Enterprise Service Desk Specialist to join our team. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities Conduct operations in support of the Enterprise Service Desk Execute scripts and answer calls...


  • Quantico, Virginia, United States Leidos Full time

    Job Summary: Leidos is seeking a highly skilled Senior Service Desk Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing top-notch technical support to our customers. Your primary objective will be to conduct operations in support of the Enterprise Service Desk, execute scripts and answer calls, troubleshoot...


  • Quantico, Virginia, United States BuddoBot Inc Full time

    Job DescriptionBuddoBot Inc is seeking a highly skilled Active Directory Administrator to join our team. As a key member of our Enterprise AD Support Team, you will be responsible for providing Tier III level AD support and ensuring the overall health of our AD infrastructure.Key Responsibilities:Maintain the overall health of our AD infrastructure and...


  • Quantico, Virginia, United States Interactive Process Technology LLC Full time

    Job DescriptionAt Interactive Process Technology LLC, we are seeking a highly skilled Program Manager to lead our Enterprise IT Support Services team. As a key member of our Technology Solutions group, you will work collaboratively with customers, subject matter experts, and technical leaders to design and deliver innovative business solutions using emerging...


  • Quantico, Virginia, United States SMX Corporation Full time

    Job Title: Senior Network AdministratorSMX Corporation is seeking a highly skilled Senior Network Administrator to support our USMC client onsite in Quantico, VA.This position will be required to work a Panama Schedule: 4-on, 4-off, 3-on, 3-off; Sun-Tue and every other Wednesday.Key Responsibilities:Serves as the Subject Matter Expert (SME) for all core...


  • Quantico, Virginia, United States SAIC Full time

    SAIC is seeking a Senior Storage Administrator to support a transformational infrastructure program for the Defense Counterintelligence and Security Agency (DCSA).The ideal candidate will have a strong background in data capacity management and storage infrastructure, with experience in implementing and managing enterprise storage solutions.Responsibilities...


  • Quantico, Virginia, United States Leidos Full time

    Unlock Your Potential at LeidosAt Leidos, we empower our teams to deliver innovative solutions that drive customer success. Our commitment to doing the right thing for our customers, people, and community guides our business practices.The MissionWe deliver the core backbone of the Service, Management, Integration and Transport (SMIT) program, including...


  • Quantico, Virginia, United States Leidos Full time

    At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success.Our team is committed to empowering our teams, contributing to our communities, and operating sustainably.Everything we do is built on a commitment to do the right thing for our customers, our people, and our...

  • Senior OPSEC Planner

    4 weeks ago


    Quantico, Virginia, United States Mount Indie Full time

    Job Title: Senior OPSEC PlannerMount Indie is seeking a highly skilled Senior OPSEC Planner to provide analytical and advisory support to the Marine Corps OPSEC Team (MOST). The ideal candidate will have a strong understanding of OPSEC doctrine, policies, and processes, as well as excellent communication and interpersonal skills.Key...


  • Quantico, Virginia, United States Resource Management Concepts Full time

    Job Summary:RMC is seeking a highly skilled Cyber Threat Intelligence Analyst to support our customer in Quantico, VA. The selected applicant will be responsible for providing the capability to develop and execute enterprise remediation measures in response to incoming threat intelligence. This includes analyzing threat intelligence sources and coordinating...


  • Quantico, Virginia, United States Obsidian Solutions Group LLC Full time

    Job SummaryWe are seeking a highly skilled Senior Joint Aviation Command and Control Specialist to join our team at Obsidian Solutions Group LLC. As a key member of our team, you will be responsible for planning and executing Joint Aviation C2 processes in support of MSTP-led and supported Marine Expeditionary Force/Brigade exercises.Key ResponsibilitiesPlan...


  • Quantico, Virginia, United States Full Visibility Full time

    Job Title: Senior Systems AdministratorFull Visibility is seeking a highly skilled Senior Systems Administrator to join our team in Quantico, VA. The ideal candidate will have a strong background in designing, managing, and administering virtualization environments, including Windows, Citrix, and Linux.The successful candidate will have robust experience...


  • Quantico, Virginia, United States WiSC Enteprises Full time

    About the Role:We are seeking a highly skilled Senior USMC Military Intelligence Operations Analyst to join our team at WiSC Enterprises. As a veteran-owned small business, we offer a unique blend of flexibility and stability, making us an attractive partner for both larger and smaller government contractors.In this role, you will serve as a Marine...


  • Quantico, Virginia, United States ACT1 Federal Full time

    Senior Financial Specialist Job DescriptionAt ACT1 Federal, we are seeking a highly skilled Senior Financial Specialist to join our team. This critical role plays a key part in managing, coordinating, and overseeing complex financial operations and reporting for Naval Information Warfare Programs (NAVWAR) programs and subordinate organizations, including...


  • Quantico, Virginia, United States GovCIO Full time

    Job SummaryGovCIO is seeking a highly skilled Senior System Engineer to support the development and modernization of the CODIS application. This full-time position will be located near Quantico, VA and will be a hybrid role.Key ResponsibilitiesProvide IT engineering, analysis, development, and traceability support to the CODIS development and operations...


  • Quantico, Virginia, United States Leidos Full time

    About the Role:Leidos is seeking a highly skilled Senior Network Architect to join our team. As a key member of our team, you will be responsible for conceptualizing, designing, and developing total system or product solutions for enterprise-wide information technology or engineering/manufacturing processes.Key Responsibilities:Translate customer and...


  • Quantico, Virginia, United States Amentum Full time

    Aircraft Maintenance Specialist performs critical tasks to ensure the airworthiness of aircraft systems, including inspection, diagnosis, repair, and monitoring of structure, gear, controls, power, and electrical and/or electronic systems and components. This role requires technical guidance from team leads and/or supervisors, which may be more senior...


  • Quantico, Virginia, United States Obsidian Solutions Group LLC Full time

    Job SummaryWe are seeking a highly experienced Senior Special Operations Forces (SOF) Analyst - Exercise Planner to join our team at Obsidian Solutions Group LLC. As a key member of our External Elements (EXELMS) section, you will provide expertise to support MEF/MEB-level exercise design, planning, and execution.Key ResponsibilitiesConduct research and...


  • Quantico, Virginia, United States Govcio LLC Full time

    Job Title: Senior Software Verification and Validation AdministratorGovCIO is seeking a highly skilled Senior Software Verification and Validation Administrator to support the development and modernization of the CODIS application.Responsibilities:Verify and validate the CODIS application using automated tests to ensure compliance with user requirements and...