Customer Service Supervisor

3 weeks ago

Barnstable, United States Whole Foods Market Full time
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

  • Supervises and delegates tasks to Team Members.
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
  • Assists in training of new Team Members, utilizing learning checklists and training materials.
  • Keeps all cases and shelves clean, well-stocked and properly rotated.
  • Resolves difficult customer situations.
  • Ensures all necessary breaks are given.
  • Communicates team concerns to the Team Leader and Associate Team Leader.
  • Communicates attendance issues or concerns to Team Leader and Store Leadership.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals.

Job Skills:

  • Extensive knowledge of Store Support team procedures and policies.
  • Capable of teaching others in a positive and constructive manner.
  • Demonstrates advanced product knowledge, maintains awareness of new products.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

  • 12+ months retail experience.

Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.



  • Retail Customer Service Supervisor

    4 months ago

    Barnstable, United States TJ Maxx Full time

    JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing,...

  • Customer Service Team Lead

    3 weeks ago

    Barnstable, Massachusetts, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Whole Foods Market. As a key member of our Store Support Team, you will be responsible for ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.Key ResponsibilitiesSupervise...

  • Customer Service Representative

    2 weeks ago

    Barnstable, Massachusetts, United States Citizens Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to excel in a dynamic branch environment. As a key member of our team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.Key ResponsibilitiesProvide personalized assistance to customers in our lobbies,...

  • Customer Service Representative

    2 weeks ago

    Barnstable, United States Citizens Full time

    About the Role We are seeking a highly motivated and customer-focused individual to join our team as a Teller. As a key member of our branch team, you will play a vital role in providing exceptional customer service and helping our customers achieve their financial goals. Key Responsibilities Greet customers in our lobbies and provide personalized...

  • Customer Service Representative

    3 weeks ago

    Barnstable, Massachusetts, United States Whole Foods Market Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "At Whole Foods Market, we are working to nourish people and the planet. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving business results. Your primary focus will be on supporting the Customer Service & E-Commerce...

  • Customer Service Representative

    2 months ago

    Barnstable, United States Russell Tobin & Associates Full time

    What are we looking for in our Customer Service Representative ? Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MA Apply Now! Employment Type: Contract/Onsite Location: Hyannis, MA Pay rate: $18 - $20/hr,...

  • Customer Service Representative

    4 weeks ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners, a leading provider of food services, is seeking a highly motivated and customer-focused individual to join our team as a Food Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience.Responsibilities:Customer...

  • Customer Service and Sales Associate

    4 months ago

    Barnstable, United States Hertz Full time

    Wage: $16.50/hr + monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Qualifications: Strong oral and written...

  • Customer Service Cashier

    4 weeks ago

    Barnstable, Massachusetts, United States Hyannis Country Garden Full time

    Hyannis Country Garden is seeking dedicated Cashiers for both full-time and part-time positions. In this role, you will be tasked with managing Point of Sale transactions and facilitating product sales for the establishment. The work environment encompasses both indoor and outdoor settings.Key Responsibilities:Utilize a computerized cash register to...

  • United States Postal Service Mail Carrier

    2 weeks ago

    Barnstable, Massachusetts, United States US Postal Service Full time

    Job SummaryAs a Carrier Assistant with the US Postal Service, you will be responsible for delivering and collecting mail on foot or by vehicle under varying road and weather conditions in a prescribed area.Key ResponsibilitiesDeliver and collect mail matter, including customs, postage-due, and C.O.D. charges.Maintain professional and effective public...

  • Customer Service Representative

    4 weeks ago

    Barnstable, United States Pride Global Full time

    Responsibilities: Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch...

  • LPN - Novice Program

    4 months ago

    Barnstable, United States Maxim Healthcare Service Full time

    Maxim Healthcare Services is seeking a Novice Nurse –Licensed Practical/Vocational Nurse (< 12 months of experience) The Novice Nurse Training Program at Maxim Healthcare Services is designed to provide a unique training opportunity for new grad LPN/LVNs, and those with less than one year of experience. You'll partner with an experienced Maxim nurse who...

  • Customer Service Representative

    4 weeks ago

    West Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners, a leading provider of food services, is seeking a highly skilled and enthusiastic Food Service Associate to join our team. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Provide warm and...

  • Front Desk Supervisor

    2 hours ago

    Barnstable, United States Bluegreen Vacations Full time

    Front Desk Supervisor - Soundings/Breakers Job Description Posted Friday, August 16, 2024 at 4:00 AM The Soundings and Breakers Resort, located in Dennis Port, MA, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately! Compensation: Starting at $19.50/hour Schedule: Full-Time, AM Shift (7:00am - 3:30pm) and PM Shift (3pm-11:30pm)....

  • LPN/RN Wellness Nurse

    3 weeks ago

    Barnstable, Massachusetts, United States Maplewood Mayflower Place ALF LLC Full time

    Job Summary:The Resident Services Nurse (Licensed Practical Nurse) is a key member of our healthcare team at Maplewood Mayflower Place ALF LLC. This role is responsible for assisting the Resident Services Director in the implementation, delivery, and coordination of Resident Care Services.Key Responsibilities:Supervise and lead the Resident Services...

  • Food Service Associate

    4 weeks ago

    West Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners is seeking a highly motivated and customer-focused Food Service Associate to join our team. As a Food Service Associate, you will play a critical role in delivering exceptional customer experiences and ensuring the highest quality food products are served to our guests.Key Responsibilities:Provide exceptional customer service...

  • Automotive Service Representative

    2 weeks ago

    Barnstable, Massachusetts, United States Monro Muffler Brake Full time

    Job DescriptionAt Monro Muffler Brake, we're committed to delivering exceptional service to our guests. As a Guest Care Specialist, you'll play a vital role in ensuring our customers receive a superior experience.Responsibilities:Provide exceptional customer service, engaging with guests on the phone and in-store to build trust and understand their...

  • Food Service Expert

    3 weeks ago

    Barnstable, Massachusetts, United States Target Full time

    About TargetAs a Fortune 50 company with over 350,000 team members worldwide, Target is a leading retailer in the United States. Our mission is to help all families discover the joy of everyday life by providing a unique shopping experience that combines convenience, style, and value.About the RoleWe are seeking a skilled Food Service Expert to join our team...

  • Food Service Expert

    2 weeks ago

    Barnstable, Massachusetts, United States Target Full time

    About TargetAs a Fortune 50 company with over 350,000 team members worldwide, Target is a leading retailer in the United States. Our mission is to help all families discover the joy of everyday life by providing a unique shopping experience that combines convenience, style, and value.About the RoleWe are seeking a skilled Food Service Expert to join our team...

  • Food Service Associate

    3 weeks ago

    Barnstable, Massachusetts, United States Global Partners Full time

    Job Description:Global Partners LP is seeking a highly motivated and customer-focused Food Service Associate to join our team at D'Angelos, a chain of sandwich shops located throughout New England. As a Food Service Associate, you will play a critical role in ensuring that every guest has a positive and memorable experience.Responsibilities:Customer Service:...