Facilities Support Core and Warranty Specialist

4 weeks ago

WESTBOROUGH, United States cumberlandfarmsinc Full time

Are you curious about solving complex business challenges for a leading convenience retailer?  Do you have a passion for cross functional collaboration?  Then you may be the perfect addition to our team 

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.  You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

 

What We Offer:

  • Competitive Wages
  • Work today, get paid tomorrow through our earned wage access program*
  • Paid Time Off
  • Medical/Health/Dental Coverage
  • 401K with Company Match
  • Team Member Discounts
  • Tuition Reimbursement
  • Employee Assistance Program
  • Health Savings Account
  • Company Spirit Days
  • Employee recognition and awards
  • And much more

 

Position Summary:

The warranty specialist is the liaison and primary point of contact between the customer and the manufacturer for all warranty-related issues and claims. This position is responsible for accurately creating, filing and managing the Warranty Claims process. Will be responsible for managing our “core bank” of parts with various parts suppliers to ensure they have sufficient “cores” to cover future purchases/exchanges. Overall management of the core and warranty process to ensure cost effective operation and revenue generation for the department.

 

Responsibilities:

  1. Establish relationships with Manufactures/Vendors for the purpose of
    •  Entering into warranty service agreements
    • Managing warranty claims
    • Creating or maintaining “core” parts inventory, purchasing and credits.
  2. Prepare and process warranty documentation according to manufacturer guidelines
  3. Be the liaison for Field technicians, parts room and stores for all warranty claims  
  4. Excellent interpersonal and communication skills, written and verbal.
  5. Submit claims quickly and efficiently. Follow up with manufacturers to ensure claims are being processed properly.
  6. Strong attention to detail, detailed documentation and tracking skills are vital traits to be successful in this position.
  7. Other duties as directed by management.
  8.  

Working Relationships:  This team member will need to communicate with internal maintenance teams, store managers, and the warehouse team. May interact with facilities support, construction, IT, and other departments in the support of their projects throughout the company. As well as establish and maintain positive relationships with OEM and aftermarket equipment suppliers and manufacturers, supply vendors and remanufacturers.


Minimum Education: High School Diploma or GED

Preferred Education: Applicable trade School or Training program. Manufacturer’s equipment certifications

Minimum Experience: 0-2 yrs. years service parts experience, including usage of computer inventory management system.

Preferred Experience: 2-3 years service parts experience, including usage of computer inventory management system.

Licenses/Certifications: Preferred - Forklift licenses (we will provide training and licensing)

Soft Skills: Strong communication skills, ability to organize daily workload with minimal oversite.

 

Other:

Physical: Can lift 50 lbs Grasping/Griping/fine manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis. Carrying/setting/walking/standing and lifting above shoulder level on a irregular basis.

Hours & Conditions: 40 hours M-F.


At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

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