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Automotive Diagnostic Technician

4 months ago

Dexter, United States The Boyd Group Full time

Company: Mobile Auto Solutions

Responsibilities & Duties:

  • Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipment 

  • Carry out duties from the call center and remotely connect to vehicles to complete diagnostic scans and calibrations

  • Document all customer interactions in database 

  • Work within groups of technicians and software development teams to improve products and services 

  • Maximize first time resolution of customer queries 

  • Provide training support and basic technical support to customers and employees as required 

  • Other duties as requested 

  • Work week is Monday-Friday, position hours are 8am - 5pm

  • This is a non-exempt position with no supervisory responsibilities

Qualifications: 

  • High School diploma or GED required

  • Automotive Repair experience/education required

  • Proficiency in Microsoft Office or Google Workspace required 

  • Superior customer service skills required 

  • Strong problem-solving capabilities required 

  • Ability to communicate effectively both verbally and in writing with customers required 

  • Ability to multi-task required 

  • Embrace a team atmosphere and winning culture

Preferred Qualifications:

  • OE/Dealer level diagnostic and programming experience a plus

  • Familiarity with pre/post scanning of automobiles; ADAS/OEM Scan tool experience is preferred 

  • 1 to 3 years experience as an automobile technician

  • ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA) 

  • Familiarity with CCC One platform

  • Collision automotive experience 

  • Bilingual in Spanish or Spanish speaking ability a plus 

Benefits That Drive Your Success

MAS offers comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans

  • Medical, Prescription Drug, Dental & Vision Insurance effective your first day

  • 401(k) Retirement Plan with company match

  • Employer Paid Short-Term Disability & Life Insurance

  • Paid Vacation & Holidays

  • Continuing Education Opportunities

MAS is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#MASSJ