Operations & Business Development Specialist

3 weeks ago

Secaucus, United States Quest Diagnostics Incorporated Full time

This position works closely with the Consumer Initiated Testing (CIT) Operations Team to ensure the customer journey is smooth and frictionless. They will engage with the broader CIT Team and supporting teams to solve issues and work in our lower environments to test new and existing products and features with the goal of setting our customers and supporting teams up for success when products are live and in production. As our product and partnerships evolve, account management duties and client relationship management will be required. CIT operates the questhealth.com website.


To be successful in this role, you will:

  • Assist in developing and executing complex, cross-functional CIT projects, and initiatives to drive growth and scale world-class experience for our consumers; have a demonstrated track record of multi-tasking and coordinating efforts across multiple stakeholders.
  • Research IT Tickets (Level I) including checking multiple systems trying to determine breakdown - work in tandem with agile coach to identify where tickets should be assigned and communicate resolution to broader team(s)
  • Pull and analyze reports from multiple systems (Quanum, informatics, Sales Force, Stripe) to assist in creating/ tracking operational success metrics with the intent to share across the CIT team to support data-driven decisions.
  • Create and update training materials and documentation around product release and enhancements, working in lower environments to understand workflows and customer experience - coordinate and provide updates to internal partners such as customer service, patient service and lab operation teams.
  • Manage the CIT team fee schedule(s) and special quote activity by working with the Quest pricing team. Partner with our billing resources to monitor orders that are hung up in the system due to pricing or system issues. Align with finance and operations on discrepancies.
  • Help coordinate and facilitate end to end testing - both happy path and edge cases
  • Proactively evaluate consumer needs and requirements to create optimal user experience
  • Account management duties on Testing as a Service accounts which includes but isn't limited to: supporting multiple initiatives focusing on internal and external relationship management, presenting service model capabilities, problem resolution and process improvement initiatives as required. Coordinate and facilitate periodic client/program updates (internally and externally) via conference call or in person. Actively communicate service delivery requirements and assist in driving and delivering operational excellence.
  • Have a customer-centric approach and the ability to build positive partnerships with internal and external CIT stakeholders to optimize performance and customer experience.

Preferred Education: Bachelor's degree or equivealent

Required Work Experience:

  • 2-4 years of relevant experience in business strategy/ consulting, operations, investment banking or related; experience in high growth start-up
  • 2 - 4 years of experience in an Account Management, Sales Support or customer facing role
  • 2 - 4 years in a laboratory or diagnostic environment preferred

Preferred Work Experience:

  • Ability to navigate through QLS, QBS Quanum and Sales Force
  • 5+ years of relevant experience in business strategy/ consulting, operations, investment banking or related; experience in high growth start-up
  • Retail, supply chain, logistics and/or eCommerce
  • Platform-oriented businesses
  • Inventory management
  • Volume and/or budget forecasting
  • CX design
  • Healthcare

Knowlege and Skills:

  • A combination of strategic and analytical thinking, an interest in innovating to solve business problems creatively and a willingness to hit the ground running.
  • Explorer - the ability to self-serve, investigate and get the data we require will make you more effective in this role
  • A "get it done" attitude - bias toward action, great collaboration master of disambiguation - constantly pushing toward clarity and delivery
  • Exceptional communication and organization skills with ability to communicate complex ideas and issues clearly
  • Comfort with ambiguity and asking clarifying questions
  • Ability to adjust priorities quickly as circumstances dictate
  • A self-starter with ability to multi-task


While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

  • Operations & Business Development Specialist

    3 days ago

    Secaucus, United States Quest Diagnostics Incorporated Full time

    This position works closely with the Consumer Initiated Testing (CIT) Operations Team to ensure the customer journey is smooth and frictionless. They will engage with the broader CIT Team and supporting teams to solve issues and work in our lower environments to test new and existing products and features with the goal of setting our customers and supporting...

  • Operations & Business Development Specialist

    3 days ago

    Secaucus, United States Quest Diagnostics Incorporated Full time

    This position works closely with the Consumer Initiated Testing (CIT) Operations Team to ensure the customer journey is smooth and frictionless. They will engage with the broader CIT Team and supporting teams to solve issues and work in our lower environments to test new and existing products and features with the goal of setting our customers and supporting...

  • Operations & Business Development Specialist

    6 days ago

    Secaucus, United States Quest Diagnostics Incorporated Full time

    This position works closely with the Consumer Initiated Testing (CIT) Operations Team to ensure the customer journey is smooth and frictionless. They will engage with the broader CIT Team and supporting teams to solve issues and work in our lower environments to test new and existing products and features with the goal of setting our customers and supporting...

  • ACO Strategy and Business Development Manager

    5 days ago

    Secaucus, United States Quest Diagnostics Incorporated Full time

    We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope. Patients and Physicians rely on our...

  • Pharma Healthcare Business Development Manager

    1 week ago

    Secaucus, United States Yusen Logistics Co. Full time

    The Business Development Manager Industry Vertical is responsible for developing and selling Yusen Logistics various supply chain products for local, national, and global accounts within a specific industry vertical. The role will also look to expand Business Development, Healthcare, Manager, Business, Development, Health

  • Business Development Director

    1 week ago

    Secaucus, United States Quest Diagnostics Incorporated Full time

    The vision of Quest Diagnostics is to empower better health through actionable insights. Pharma and Diagnostics Services is an intrapreneurial team that is helping to deliver this vision by partnering with pharmaceutical, biopharmaceutical, and diagnostic companies to accelerate bringing new healthcare products to market. Quest provides new test development,...

  • Order Fulfillment Specialist

    6 days ago

    Secaucus, United States Safilo Full time

    Job Description Job Description We are currently seeking a detail-oriented and experienced Allocation/Sales Order Fulfillment Specialist to join our team. The ideal candidate will possess in-depth knowledge of SAP capabilities in sales order and allocation management, with a focus on precise inventory management of multiple inventory segments. This...

  • Order Fulfillment Specialist

    1 day ago

    Secaucus, United States Safilo Full time

    Job Description Job Description We are currently seeking a detail-oriented and experienced Allocation/Sales Order Fulfillment Specialist to join our team. The ideal candidate will possess in-depth knowledge of SAP capabilities in sales order and allocation management, with a focus on precise inventory management of multiple inventory segments. This...

  • Sign Production Specialist

    6 days ago

    Secaucus, United States FASTSIGNS #120701 Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offPosition also known as: Production Specialist, Production Lead, Production ExpertWorking under general direction, the Production Specialist is responsible for all aspects of the physical production of signs. Sign assembly includes preparing substrates and...

  • Leadership Development Associate

    2 weeks ago

    Secaucus, United States Bind Rite Robbinsville LLC Full time

    Job DescriptionJob DescriptionDescription:What is our story?Command Companies is a family-owned commercial printing company. Command Companies is committed to its clients, employees, suppliers, communities and the environment. Our tradition in print has entered the third generation and we are soon going to celebrate our 50th year in business. We are named...

  • Allocation / Sales Order Fulfillment Specialist

    3 weeks ago

    Secaucus, United States Safilo USA Full time

    Job DescriptionJob DescriptionWe are currently seeking a detail-oriented and experienced Allocation/Sales Order Fulfillment Specialist to join our team. The ideal candidate will possess in-depth knowledge of SAP capabilities in sales order and allocation management, with a focus on precise inventory management of multiple inventory segments. This individual...

  • Manager, Human Resources Business Partner

    3 weeks ago

    Secaucus, United States The Children's Place Full time

    Job Summary:The Human Resources Manager will support The Children’s Place operations across several client groups. We are looking for a collaborative, strategic, customer-focused HR Business Partner to provide HR leadership and hands on support to leaders and their staff. This position will approach the business with integrity, drive, energy, purpose, and...

  • Amazon Marketplace Sales Specialist

    3 weeks ago

    Secaucus, United States Unique Designs, Inc. Full time

    Job Title: Amazon Marketplace Sales SpecialistLocation: N.Y. Metro Area Unique Designs, Inc.About Us: Unique Designs, Inc. is a dynamic diamond jewelry wholesale manufacturer with a rapidly growing e-commerce business specializing in jewelry products. We are seeking a motivated and experienced Amazon Marketplace Sales Specialist to join our team and help...

  • Amazon Marketplace Sales Specialist

    4 weeks ago

    Secaucus, United States Unique Designs, Inc. Full time

    Job Title: Amazon Marketplace Sales SpecialistLocation: N.Y. Metro Area Unique Designs, Inc.About Us: Unique Designs, Inc. is a dynamic diamond jewelry wholesale manufacturer with a rapidly growing e-commerce business specializing in jewelry products. We are seeking a motivated and experienced Amazon Marketplace Sales Specialist to join our team and help...

  • Business Analyst

    7 days ago

    Secaucus, United States Kavyos Consulting Full time

    We have an opening for a Business Analyst position in our Secaucus office. Below, please find the job description.We are looking for this to be a temporary to possibly “permanent” roleCandidate should have strong communication skillsCandidates should have 5+ years of experienceBe able to work in the U.S. without sponsorshipAble to work a hybrid remote...

  • Business Analyst

    1 week ago

    Secaucus, United States Kavyos Consulting Full time

    We have an opening for a Business Analyst position in our Secaucus office. Below, please find the job description.We are looking for this to be a temporary to possibly “permanent” roleCandidate should have strong communication skillsCandidates should have 5+ years of experienceBe able to work in the U.S. without sponsorshipAble to work a hybrid remote...

  • Hotel Operations Manager

    3 days ago

    Secaucus, United States River Link Hotels Full time

    We are looking an Operations Manager for our Best Western Plus property, soon to be a Best Western Plus. Hotel management experience is a must with heavy Housekeeping/Maintenance/Laundry focus necessary in this role. This is a salaried position and pay is weekly. This is a 150 room property going through a full renovation and is currently halfway...

  • Brand Specialist

    6 days ago

    Secaucus, United States The RealReal Full time

    Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Brand Specialist, you will play a part in driving business operations forward by maximizing...

  • Brand Specialist

    2 days ago

    Secaucus, United States The RealReal Full time

    Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As a Brand Specialist, you will play a part in driving business operations forward by...

  • Hotel Operations Manager

    3 weeks ago

    Secaucus, United States SureStay Hotel Secaucus Full time

    Job DescriptionJob DescriptionWe are looking an Operations Manager for our Best Western Plus property, soon to be a Best Western Plus. Hotel management experience is a must with heavy Housekeeping/Maintenance/Laundry focus necessary in this role.This is a salaried position and pay is weekly. This is a 150 room property going through a full renovation and is...