Global Operations Implementation Manager
4 weeks ago
Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe. The brand's iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme's in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme's melt-in-your-mouth doughnuts being made right before their eyes.
The Global Operations Implementation Manager will support the implementation of new projects by driving the use of workplace tools and training programs into our retail and manufacturing network. Projects will vary, some will include new procedures or standards to more technical projects to help enhance internal capabilities, this will include correct prioritization of these releases, testing and roll out plans. The role will include identifying gaps and providing solution before project is delivered. Finding ways to improve the operations, develop ways to increase effectiveness, balancing profit, with the goal of eliminating complexity for Krispy Kremers.
HERE'S A TASTE OF WHAT YOU'LL BE DOING
- Passionately collaborate and co-create implementation and sustainment strategies.
- Create implementation plan(s) that support project tracking and communication strategy to support the needs of the business.
- In partnership with cross functional teams, including operations training team, lead and own the process of operationalizing, continuous improvement, and content creation of many programs including LTOs.
- Day to day management of projects, working closely with key stakeholders to ensure requirements are met for the successful implementation of programs and procedures.
- Drives decisions through influencing decision makers, while balancing risk and uncertainty across multiple projects and functions.
- Be curious and adept to asking questions to gain insights, determine root causes and pursue the most aspirational and inclusive solution.
- Develop and maintain critical KPIs and skills associated to improve performance in shops and factories.
- Ambition to continuously develop the skills of self and others.
- Maintain positives relationships with others to facilitate the attainment of organizational results.
- Leverage relationships to create genuine connections to consult and influence decisions.
- Thrive in ambiguity.
YOUR RECIPE FOR SUCCESS
- Effective Business communication skills, written and verbal.
- Ability to work autonomously and or as part of a team.
- Motivating and inspiring leader
- Passion for people development
- Decision-making ability and a sense of responsibility
- A highly initiative-taking, resourceful, customer-focused approach with sound business acumen and strong attention to detail
- Superior influencing & relationship development skills
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand
- Fluent in English is required to be considered for this position.
Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme's over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.
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