Operations Change Consultant

Operations Change Consultant – Global Payments Operations page is loaded

Operations Change Consultant – Global Payments Operations

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locations

Charlotte

Richmond

Scranton

time type

Full time

posted on

Posted Today

job requisition id

24014429

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Line of business job description : The GPO Change Consultant provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness tasks. You will play a fundamental and influential role in helping to drive our GPO roadmap which focuses on delivering one function, one process and one platform for each of our 5 Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects. This role requires a thorough knowledge of the operations area where you will be able to assess and analyze the impact of new initiatives globally across GPO. Job Description: This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project. Responsibilities: Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues Performs risk management activities to minimize project risks Assists with creating and maintaining comprehensive project documentation Leverages business knowledge to identify opportunities for improvement and supports change execution Acting as the primary point of contact and integration for operations across multiple projects Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including defining business requirements, reviewing and approving technology design, project execution, integration and implementation Managing the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards Directing the work efforts of resources that may be functionally aligned as part of the project Managing the project scope, timeline and budget/expenses for GPO owned projects Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance Ensuring all applicable change requirements are satisfied Required Qualifications: Minimum of 3 years of experience with projects, production support activities and/or operations Cross functional with strong business analysis, problem solving, quality management and organization skills Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions Experience in connecting with a diverse set of clients to understand future business needs Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Excellent written and verbal communication skills Willing to learn and adapt to change Working knowledge of Windows and Microsoft Office Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them Ability to understand the bigger picture (risks, dependencies) Desired Skills: Experience of the Agile software delivery methodology and Jira Experience with Global Payment Operations Executive reporting and presentation skills Skills: Active Listening Attention to Detail Collaboration Critical Thinking Written Communications Decision Making Influence Oral Communications Prioritization Problem Solving Adaptability Customer and Client Focus Data Management Emotional Intelligence Risk Management Shift: 1st shift (United States of America)

Hours Per Week: 40 About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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