Lead Help Desk

4 weeks ago


Arlington, United States Mindbank Consulting Group, LLC Full time

Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician.

Team Lead Help Desk Technician Responsibilities:

· Lead and work with a help desk team of 7 – 10 technicians, ensure the team remains on tasks.

· Coordinate with Federal Government manager on what the team is working on, prioritizing workloads.

· Assists with help desk duties to include installation and administration of computer hardware, software, and networks.

· Performs in-depth analysis, diagnosis and resolution of desktop and workstations.

· Serves as the point of contact for escalated troubleshooting of PC Hardware and Software, desktops, workstations, printer problems and network applications.

· Provides mobile device and wireless support; coordinates requirements for wireless assets as requested.

· Plans installations, transitions and cutovers of wireless devices and network components and capabilities.

· Installs, tests, and operates wireless and data communication network devices.

· Supports Video Teleconference (VTC) and Wireless technician.

Team Lead Help Desk Technician Qualifications:

· 6 years of experience in the Information Technology field with experience leading a team as a lead Technician.

· Experience in PC and mobile/wireless technologies including expert knowledge of PC operating systems, networking and mail standards.

· Must have a Security+ Certification.

· Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude.

· Excellent coordination and leadership skills, able to prioritize in a very fast paced environment.

· Strong follow through skills, ability to think 2-3 steps ahead on the client’s needs.

· Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus.



  • Arlington, United States Mindbank Consulting Group Full time

    Position – Team Lead Help Desk Technician Location - Arlington, VA (Pentagon) Working onsitePay Rate – $85,000 - $92,0003 years left on the contract – contract will then go out to rebid **Must have at least a Secret Clearance** Mindbank Consulting Group has an immediate need for a Team Lead Help Desk Technician. Team Lead Help Desk Technician...

  • Help Desk Manager

    5 days ago


    Arlington, United States Credence Management Solutions, LLC Full time

    Overview: Responsibilities include, but are not limited to the duties listed below: - Ensures the provision of expert level technology operational support and guidance to staff and affiliates, both internationally and domestically.\ - Is responsible for managing daily operations of the RPC Help Desk, guaranteeing timely and effective customer service. -...


  • Arlington, Virginia, United States Motion Recruitment Full time

    Help DeskThis company is a worldwide nonprofit organization dedicated to advancing enduring solutions for enhancing education, fostering health, and broadening economic opportunities. With a legacy dating back to 1958, the organization has consistently taken the lead in crafting, executing, and assessing impactful and inventive initiatives across over 80...


  • Arlington, United States Motion Recruitment Full time

    Help Desk This company is a worldwide nonprofit organization dedicated to advancing enduring solutions for enhancing education, fostering health, and broadening economic opportunities. With a legacy dating back to 1958, the organization has consistently taken the lead in crafting, executing, and assessing impactful and inventive initiatives across over 80...

  • Help Desk Associate

    1 month ago


    Arlington, Virginia, United States Chenega MIOS SBU Full time

    Req ID:30473SummaryHelp Desk AssociateArlington, VAAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our...


  • Arlington, United States Mindbank Consulting Group, LLC Full time

    Sr. Help Desk Technician (Tier 3) Responsibilities: · Performs in-depth analysis, diagnosis and resolution of desktop and workstations. · Serves as the point of contact for escalated Tier Two troubleshooting of PC h/w and s/w, printer problems and network applications. · Experience in troubleshooting mobile devices. ...


  • Arlington, United States Mindbank Consulting Group Full time

    Position – Senior Help Desk Technician - Tier 3Location – Arlington, VAPay Rate – $78,000 - $85,000 **Must have at least a Secret Clearance Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Sr. Help Desk Technician (Tier 3) Responsibilities: • Performs in-depth analysis, diagnosis and resolution of desktop and...


  • Arlington, United States Mindbank Consulting Group Full time

    Position – Sr. Help Desk Technician (Tier 3)Location – Arlington, VAPay Rate – $78,000 - $85,0002 ½ years left on the contract – contract will then go out to rebid **Must have at least a Secret Clearance Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Sr. Help Desk Technician (Tier 3) Responsibilities: •...


  • Arlington, United States Mindbank Consulting Group Full time

    Position – Senior Help Desk Technician - Tier 3Location – Arlington, VAPay Rate – $78,000 - $85,0002 ½ years left on the contract – contract will then go out to rebid **Must have at least a Secret Clearance Mindbank Consulting Group has an immediate need for a Sr. Help Desk Technician (Tier 3). Sr. Help Desk Technician (Tier 3) Responsibilities: •...


  • Arlington Heights, Illinois, United States Manifest Solutions Full time

    Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Columbus, OH.Skills/ResponsibilitiesProvide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.Troubleshoot hardware/software incidents reported in to the Service DeskFamiliarity with Microsoft...


  • Arlington, United States ActioNet Inc Full time

    ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. As the Help Desk/End User Support Manager is responsible...


  • Arlington, United States Apex Systems Full time

    For Immediate Response, please follow instructions below AND send to . Positions: Service Desk Analysts and Service Desk LeadsLocation: HYBRID - 3 Days Onsite Duration: 3-6 Month Contract to Hire (1.5+ years left on the contract) If interested, please send: Updated WORD resume, preferred role AND shift, and best time to speak! MUST HAVES:- Citizen | Ability...


  • Arlington, United States Southern Talent Specialists Full time

    Job DescriptionJob DescriptionLinux Help Desk SpecialistTop of Form Bottom of FormTHE POSITIONThe Help Desk Specialist will be responsible for maintaining operations oversight and situational awareness of the Continental United States (CONUS) Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers....


  • Arlington, United States Mindbank Consulting Group, LLC Full time

    Mindbank Consulting Group has anticipated needs for Tier I Help Desk Technicians to support a Navy client in Arlington, Virginia . Candidates must have an active Secret clearance and at least two years of relevant experience . This position is 100% onsite; travel to offsite locations in the area will be required. The salary range is $65,000 to...

  • Lab Manager I

    1 month ago


    Arlington, United States Argo Cyber Systems Full time

    Job DescriptionJob DescriptionLab Manager I - Technical Engagement Network (TEN) Help Desk Technician Argo Cyber Systems is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract...


  • Arlington, United States Texas Health Physicians Group Full time

    Medical Office Front Desk Lead – Family Care Fast-paced, high-volume clinic looking for a top skilled Medical Office Front Desk Lead. Is that you? Work location: 400 West Arbrook Arlington TX 76014 Work hours: Full Time, 40 hours weekly, Monday – Thursday 8:00am -5:00pm, Friday 8:00am – 1:00pm (Hours may vary) Family Care Department highlights:...


  • Arlington, United States Prism, Inc. Full time

    This hybrid position requires being onsite as needed in Arlington, VA.Must be local to Northern, VA, DC, MD PRISM seeks a driven and experienced Service Desk Manager to lead our team in providing exceptional technical support to our internal users. You will oversee the service desk's day-to-day operations, manage a team of technicians, and ensure that our...


  • Arlington, United States Apex Systems Full time

    For Immediate Response, please follow instructions below AND send to jbowser@apexsystems.com.Positions: Service Desk Analysts and Service Desk LeadsLocation: HYBRID - 3 Days Onsite Duration: 3-6 Month Contract to Hire (1.5+ years left on the contract)If interested, please send: Updated WORD resume, preferred role AND shift, and best time to speak!MUST...


  • Arlington, United States Apex Systems Full time

    For Immediate Response, please follow instructions below AND send to jbowser@apexsystems.com.Positions: Service Desk Analysts and Service Desk LeadsLocation: HYBRID - 3 Days Onsite Duration: 3-6 Month Contract to Hire (1.5+ years left on the contract)If interested, please send: Updated WORD resume, preferred role AND shift, and best time to speak!MUST...


  • Arlington, United States Apex Systems Full time

    For Immediate Response, please follow instructions below AND send to jbowser@apexsystems.com.Positions: Service Desk Analysts and Service Desk LeadsLocation: HYBRID - 3 Days Onsite Duration: 3-6 Month Contract to Hire (1.5+ years left on the contract)If interested, please send: Updated WORD resume, preferred role AND shift, and best time to speak!MUST...