Call Center Representative

2 weeks ago


New York, United States CRG Full time
Call Center Representative (Benefits)
Our client, within vision services, is looking for a Call Center Representative. As a customer advocate, you will be a key player in linking the company to valued members. Day-to-day you will provide exceptional customer service by addressing concerns and inquiries related to vision benefits while ensuring a seamless experience for policyholders and vendors.
Opportunity:
  • FULLY REMOTE
  • M-F 10A-6P EST OR 11A-7P EST
  • $18/HR
Responsibilities:
  • Maintain 70+ inbound/outbound calls daily from providers, members, and families.
  • Assist with appointment scheduling, benefit inquiries, and other insurance matters.
  • Provide members and providers with details regarding benefits including coverage, co-payments, and pre-authorizations.
  • Verify insurance coverage under various plans.
  • Address complaints, queries, resolve issues, and escalate complex cases to appropriate channels.
Qualifications:
  • HSD or higher required.
  • 2+ years of experience in a high-volume call center environment required.
  • Previous experience and knowledge within benefit services preferred.
CRG offers a referral bonus for any great candidates you highly recommend. Please send resumes to mmcgalliard@getcrg.com for immediate consideration

Category Code: JN003

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