Director, Workplace Consulting

3 weeks ago

Atlanta, United States Jones Lang LaSalle Incorporated Full time
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Must be located in Atlanta, GA

Job Description Overview

The goal for this position is to provide leadership, integration and subject matter expertise for the Georgia Pacific Headquarters in downtown Atlanta. This role will need to be able to anticipate, adapt and evolve the workplace and employee experience based on internal and external drivers. This role presents an incredible opportunity for a leader who lives and breathes workplace strategy, employee experience and hospitality services and wants to be responsible for building and delivering an evolving workplace strategy and experience services that transform the workplace experience for our client's employees and guests. This role is responsible for developing workplace and experience strategies, programming, and service delivery. The role is Client facing and must be able to exhibit exceptional client service and communication skills from the C-Suite down.

Essential Roles, Responsibilities & Expectations
  • Vision and Strategy - lead the strategic direction for the development and delivery of a workplace and experience program. Support the development, integration and execution of strategic plans related to the workplace and user experience.
  • Organizational & Business Focus - inquire and understand both external and internal business drivers that may impact the workplace and needs of employees.
  • Evolution of the Program - we're in a dynamic environment that will require dynamic management and the evolution of the workplace program (including workplace strategy, space standards, policies, experience, etc.)
  • Integration - drive the integration of services, functions and stakeholders that support the business and are required to deliver a holistic program including but not limited to
    • Service provider - Occupancy Planning, Employee Experience, Events, Facilities Management, Projects
    • Client - Key Business Stakeholders, IT / AV, HR / Culture / Health and Wellness, Corporate Communications
  • Research and Continuous Improvement - Keep abreast of and share innovations, best practices and benchmarks related to improving the workplace program. Leverages JLL's industry leadership workstreams, ongoing peer benchmarking, and database.
  • Data Analytics - leverage account Data, Analytics and Business Intelligence to uncover opportunities, create hidden value and inform needed improvements.
  • Governance & Reporting - provide quarterly reporting on the program and costs to drive and monitor the program.


Additional Roles, Responsibilities & Expectations
  • Develop, deliver, and implement annual workplace and experience strategic plan aligning key services, functions and client representatives. Drive and monitor progress.
  • A thought leader who understands the intersection of the physical environment, technology, and HR policy to deliver a best-in-class workplace experience for employees and visitors.
  • Ability to successfully lead through influence, ability to work in a matrixed environment, without having direct managerial oversight.
  • Oversee and manage a team assigned to supporting the GPC including Occupancy Management, Experience Services / Events, Consulting (if required), Facilities Management, and IT.
  • Support & attend the development, implementation & delivery of training & coaching plans for yourself & your operational teams.
  • Contribute to the achievement of the client relationship assessment scores and user productivity scores.
  • Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast paced heavily matrixed environment.


Experience and Capabilities

Education and experience are preferred for several of the following:
  • Workplace Strategy
  • Employee Experience
  • Workplace Technology
  • Occupancy and Space Planning
  • Hospitality
  • Integrating teams
  • Change Management
  • Use of data and analytics to develop insights and recommendations.


Skills
  • Excellent customer/client relationship skills.
  • Good interpersonal and leadership skills with success leading teams.
  • Strong analytical skills and ability to solve complex problems.
  • Excellent communications skills both oral & written.
  • Ability to anticipate and drive change.


Qualifications
  • Bachelor's degree with 10 - 12 years of experience


Location:

On-site -Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available


JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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