Field Printer Technician

1 week ago


Boston, United States PFI Tech Full time

NSP - Print Technician

To provide business-to-business support to troubleshoot, repair and configure monochrome and color printers and copiers. The technician will be required to provide high level of customer service while repairing the devices.

Responsibilities include:

· Full scale troubleshooting and repair (ability to replace all components of the device)

· Commute from business to business for service tickets

· Respond to service request tickets, updates and closes tickets with detailed information within the assigned response/resolve time frame or SLA’s (Service Level Agreements)

· Professionally interact and collaborate with clients, other vendors and teammates

· Identify patterns and recommend solutions to supervisors

· Maintain inventory for parts and order parts as needed

· Escalate issues immediately

· Flexible to work overtime, nights, and weekends as required

· May be asked to back up or perform duties of other job roles as qualified

· Maintains technical knowledge by completing training and reviewing technical publications


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