Onsite Help Desk/Desktop Support Technician
4 weeks ago
Help Desk/Desktop Support Technician - Boston, MA - Temp to Perm Opportunity
- 7.5 hours per day Monday-Friday – 37.5 hours per week.
- 4 month temp to perm opportunity
Qualifications and Education Requirements
- 2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment.
- Strong PC software and troubleshooting skills.
- Good understanding of Windows 10, Mac OS X, and Office 365 products
- Ability to communicate technical information, both verbal and written to a wide range of end-users
- Mac and PC hardware, Printers, scanners, computer peripherals
- Imaging
- Hardware and software troubleshooting face to face and via phone
- Ticketing System documentation
Role and Responsibilities
- Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
- Respond to inquiries via email, phone, or ticketing system – Fresh Service. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
- Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
- Support small number of Mac OS X machines.
- Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training.
- Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
- Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
- Maintain conference room audio/visual system and related equipment.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Log all helpdesk tickets in helpdesk application.
- Follow-up and update customer status and information
- Identify and suggest possible improvements on procedures.
- Ability to learn new applications and procedures as they become part of the day to day associate work process
Responsibilities
- Troubleshooting the following.
- Windows 10 /11, MacOS .
- Citrix.
- IBM Access Client to access iSeries.
- Lotus Notes.
- Printing.
- Office 365 suite.
- Basic networking
- Imaging
- Good communication and documentation
Applications Nice to have but not required
- SCCM
- Lotus Notes
- IBM Access Client
- iPhones
- iPads
Additional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
- This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
\r
WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
-
Desktop Support Technician
3 weeks ago
Boston, United States F2Onsite Full timeJob DescriptionJob DescriptionHelp Desk/Desktop Support Technician - Boston, MA - Temp to Perm Opportunity Monday-Friday – 40 hours per week 4 month temp to perm opportunityOn call rotation Qualifications and Education Requirements2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac...
-
Help Desk Analyst
2 days ago
Boston, United States Overseas Adventure Travel Full timeLocation: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been...
-
Help Desk Analyst
6 days ago
Boston, United States Grand Circle Full timeJob Description Job Description Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing...
-
Help Desk Analyst
1 month ago
Boston, United States Grand Circle LLC Full timeJob DescriptionJob DescriptionTitle: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and ResponsibilitiesProvide day-to-day desktop support such as identifying, researching, and resolving technical issues.Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system...
-
Information Technology Help Desk
2 weeks ago
Boston, United States New Era Technology Full timeLegislative Information Services – IT Help DeskThis position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.As the Help Desk Technician is the...
-
Information Technology Help Desk
2 weeks ago
Boston, United States New Era Technology Full timeLegislative Information Services – IT Help DeskThis position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services.As the Help Desk Technician is the...
-
Desktop Support Specialist
10 hours ago
Boston, United States Stefanini Full timeStefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: / email: for faster processing! The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and...
-
Help Desk Engineer
4 weeks ago
Boston, United States Focus Technology Solutions Full timeWe're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers. Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client needs a full-service IT department...
-
Help Desk Analyst
7 days ago
Boston, United States Franklin Fitch Full timeHelp Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services Are you looking to join a leading global US Law firm undergoing a digital renovation? Are you hoping to find a role with crystal clear progression pathways? You will be working with an established client, undergoing expansion with a new state-of-the-art office about to open, meaning...
-
Help Desk Engineer
1 month ago
Boston, United States Focus Technology Solutions Inc Full timeJob DescriptionJob DescriptionWe're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers.Our Managed Services practice offers a full range of services, whether a client has an existing IT department that is looking to offload certain IT functions, or if a client...
-
Desktop Systems Specialist II
1 day ago
Boston, United States XTGlobal Full timeHi , Greetings from XTGlobal, Inc.! We at XTGlobal, Inc. are currently sourcing for Desktop Admin requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity. Title: Desktop Systems Specialist II [XTGL_36278] Location: Boston, MA (Onsite Job) Type: 12+ Months...
-
Service Desk Support
1 day ago
Boston, United States Zolon Tech Solutions Inc Full timeThe qualified applicant will become part of Client OIG Information Technology Service Desk Support and Engineering Services Program. The IT Service Desk Technician provides technical assistance to Clients users, answers questions; resolves computer problems for clients in person, or via telephone or electronically; provides assistance concerning the use of...
-
Desktop Support Analyst
7 days ago
Boston, United States Planet Technology USA Full timeNO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLY Desktop Analyst * Hands-on, in-person support assisting with troubleshooting must be able to work independently * Will be supporting 650 users they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time * Primarily PCs but may have to help a few standalone people with...
-
Desktop Support Analyst
2 weeks ago
Boston, United States Planet Technology Full timeNO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLYDesktop Analyst* Hands-on, in-person support assisting with troubleshooting – must be able to work independently* Will be supporting 650 users – they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time* Primarily PC’s but may have to help a few standalone...
-
Desktop Support Analyst
1 week ago
Boston, United States Planet Technology Full timeNO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLYDesktop Analyst* Hands-on, in-person support assisting with troubleshooting – must be able to work independently* Will be supporting 650 users – they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time* Primarily PC’s but may have to help a few standalone...
-
Desktop Support Analyst
2 weeks ago
Boston, United States Planet Technology Full timeNO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLYDesktop Analyst* Hands-on, in-person support assisting with troubleshooting – must be able to work independently* Will be supporting 650 users – they do operate on a hybrid model, so there will be 300-400 employees in the office at any given time* Primarily PC’s but may have to help a few standalone...
-
Desktop Support Specialist
4 weeks ago
Boston, Massachusetts, United States East Boston Neighborhood Health Center Full timeThank you for your interest in careers at EBNHCEverywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the...
-
Desktop Support Engineer
21 hours ago
Boston, United States Syntricate Technologies Full timeRequired: Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions creating and tracking incidents via service now hardware ordering - responsible for receiving and delivering hardware. coordinating new hires/interns/coops - working closely with TBM RMA requests with various vendors hardware...
-
Desktop Support Consultant
2 weeks ago
Boston, United States Flexion Full timeJob Description Flexion Inc. a Madison, WI based IT Consulting and Services firm is looking for a Desktop Support Consultant to work on a long-term consulting project. The client for this position is based in downtown Boston and the work will be performed from this location. The most efficient way to reach our recruiting team is to submit your resume...
-
IT Support Engineer
1 month ago
Boston, Massachusetts, United States Page Mechanical Group Inc Full timeJOB TITLE: IT Support Engineer - Onsite SupportThe IT Support Engineer - Onsite Support is responsible for delivering comprehensive IT support services to end-users within the organization.Minimum of 3 to 5 years' experience as an IT Support Engineer or in a similar role, with a focus on onsite assistance.Relevant certifications such as CompTIA A+, Microsoft...