IT Field Technician

3 weeks ago

Boston, United States VortalSoft Usa Full time

**Job description**:

- Looking for a reliable and responsive D1 Field Service Technician to cover Boston, MA / New England area (Gen. Territory).
- Must have an active driver's license and reliable transportation.
- The Field Technician/Customer Service Engineer will provide break-fix troubleshooting and repair services to our customers.

**General FST responsibilities**:

- 40-hrs/week (on-call nights/weekends required).
- Must be able to work overtime when required (limited OT with Manager approval beforehand).
- Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
- Provide quality customer support and relations through use of customer management skills and other D1Employees.
- Diagnose machine performance problem.
- Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
- Installing and repairing Servers
- Troubleshoot and installing in LAN-WAN environments
- Provide some desk side technical support for hardware and software
- Perform analysis to effectively identify potential problems to eliminate problems in the future
- Maintain requisite technical competence to support the hardware and software
- Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
- Taking appropriate actions to mitigate or eliminate hardware/software problems
- Handle General Territory.
- Perform applicable preventative maintenance, per OEM specifications
- Skills/Experience:
**Required Skills**:

- A+ce, Vehicle, ability to travel overnight and pull after hours on-call
- Standby and travel are a requirement, normally 150 mile radius
- Needs mechanical abilities and printer skills as well as PC repair and software

**Required Education**:

- High school/College/Military/Tech School/IT course.
- Required Years of Experience:

- 2+ Years

**Job Types**: Full-time, Contract

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Compensation package:

- Hourly pay

Experience level:

- 2 years
- 3 years

Schedule:

- 8 hour shift

**Experience**:

- IT Field techician: 3 years (preferred)
- Troubleshooting hardware: 2 years (preferred)
- Printers: 2 years (preferred)
- break-fix: 2 years (preferred)
- Workstations: 2 years (preferred)

License/Certification:

- Driver's License (preferred)

Ability to Relocate:

- Boston, MA 02108: Relocate before starting work (required)

Work Location: In person

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