IT Field Engineer
3 weeks ago
Job Description:
As a Field Engineer, you will work in a highly directed environment. Your assignments for this Project will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. You will also perform other non-troubleshooting duties. Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities: PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk, or script May perform routine installs, moves, adds, and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script
Required Skills:
DELL Desktop PC,
Install/Support, Expert
A+ Certification
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