Manager, Employment and Training Advisor

4 weeks ago

Atlanta, United States City of Atlanta Full time

Posting Open Until Filled

Salary Commensurate with experience

About Atlanta Department of Labor and Employment Services ADOLES was created in January 2023 under Mayor Dickens’ administration with a vision to develop a robust workforce that will meet the needs of Atlanta’s expanding city and allow residents a pathway to move up the economic ladder. The department supports Labor and Innovation, Adult, Dislocated Worker, and Youth Employment Services. The Department partners with federal, state, and local governments, colleges, schools, and community and faith-based organizations to deliver comprehensive workforce development services. The department currently administers a portfolio of programs including federal programs including the Workforce Innovation and Opportunity Act and the American Rescue Plan Act. The Manager, Employment and Training Advisor is responsible for providing oversight to staff that coordinates the direct services to participants. Direct Services may include employment services and training services to WIOA participants in one or more of three categories (adult, dislocated worker, and youth). The Manager will assist with planning and managing WIOA-braided services, program partnerships, performance outcomes, as well as subrecipient and vendor services. In addition, the Manager, Employment and Training Advisor will represent ADOLES Workforce Services at appropriate state, regional, and national venues as instructed by the Executive Director.

Major Duties and Responsibilities

Ensure that all career center files are in compliance with WSA Policies and Procedures both programmatically and financially. 

Provide a monthly report on all career center concerns and needs to Program Manager by 5th of every month. 

Address all customer complaints in writing by providing summaries of the customer complaints and steps taken to ensure excellent customer service. 

Ensure that advisors are fully equipped and properly trained to facilitate aptitude test and interest inventory to determine customers’ strengths and weaknesses. 

Ensure that career centers are properly trained and conduct individualized customer service plans which will ensure the customers’ needs are properly addressed in a manner consistent with the policies and procedures. 

Ensure that the career centers are making the appropriate referrals of customers to agencies that will address the needs identified within their individualized employment plans

Ensure that the advisors are advocates for the customers when appropriate and necessary. 

Monitor the services provided to customers for quality and appropriateness.

Ensure that the advisors are fully trained and equipped to provide quality case management services to customers that remove employment barriers and facilitate the customers’ transition into employment. 

Ensure that the advisors are developing and maintaining customer case records in a manner consistent with policy and procedure. 

Develop Train, Implement and Participate in staff meetings to discuss the status of each customer. 

Ensure that Career Centers are facilitating updated pre-employment and job readiness workshops. 

Submit reports as required. 

Ensure that all emails are responded to within 2 business day. 

Track and report data necessary to promote service quality and efficiency to meet performance measures 

Must have bi-weekly advisors touch base meetings. 

Organizes, prioritizes, and assigns work. 

Prioritizes and schedules work activities to meet objectives of the department 

Monitors the status of work in progress and inspects completed work 

Manages projects and associated relationships to ensure a successful completion 

Provides oversight of daily operations 

Prepares various forms, reports, correspondence, and other documentation, including performance appraisals, strategic alliance proposal in conjunction with the Executive Director 

Compiles data for further analysis for use in preparation of departmental reports 

Maintains computerized and/or hardcopy of records of all projects/programs 

Assist Deputy Commissioner in managing the departmental budget based on allocation of funds to various projects/programs 

Recommends and manages timelines and resources needed to achieve program goals 

All other duties as assigned

 The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

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