Manager, Employment and Training Advisor

1 month ago

Atlanta, United States City of Atlanta Full time
JOB DESCRIPTION

Posting Open Until Filled

Salary Commensurate with experience

About Atlanta Department of Labor and Employment Services ADOLES was created in January 2023 under Mayor Dickens' administration with a vision to develop a robust workforce that will meet the needs of Atlanta's expanding city and allow residents a pathway to move up the economic ladder. The department supports Labor and Innovation, Adult, Dislocated Worker, and Youth Employment Services. The Department partners with federal, state, and local governments, colleges, schools, and community and faith-based organizations to deliver comprehensive workforce development services. The department currently administers a portfolio of programs including federal programs including the Workforce Innovation and Opportunity Act and the American Rescue Plan Act. The Manager, Employment and Training Advisor is responsible for providing oversight to staff that coordinates the direct services to participants. Direct Services may include employment services and training services to WIOA participants in one or more of three categories (adult, dislocated worker, and youth). The Manager will assist with planning and managing WIOA-braided services, program partnerships, performance outcomes, as well as subrecipient and vendor services. In addition, the Manager, Employment and Training Advisor will represent ADOLES Workforce Services at appropriate state, regional, and national venues as instructed by the Executive Director.

RESPONSIBILITIES

Major Duties and Responsibilities

Ensure that all career center files are in compliance with WSA Policies and Procedures both programmatically and financially.

Provide a monthly report on all career center concerns and needs to Program Manager by 5th of every month.

Address all customer complaints in writing by providing summaries of the customer complaints and steps taken to ensure excellent customer service.

Ensure that advisors are fully equipped and properly trained to facilitate aptitude test and interest inventory to determine customers' strengths and weaknesses.

Ensure that career centers are properly trained and conduct individualized customer service plans which will ensure the customers' needs are properly addressed in a manner consistent with the policies and procedures.

Ensure that the career centers are making the appropriate referrals of customers to agencies that will address the needs identified within their individualized employment plans

Ensure that the advisors are advocates for the customers when appropriate and necessary.

Monitor the services provided to customers for quality and appropriateness.

Ensure that the advisors are fully trained and equipped to provide quality case management services to customers that remove employment barriers and facilitate the customers' transition into employment.

Ensure that the advisors are developing and maintaining customer case records in a manner consistent with policy and procedure.

Develop Train, Implement and Participate in staff meetings to discuss the status of each customer.

Ensure that Career Centers are facilitating updated pre-employment and job readiness workshops.

Submit reports as required.

Ensure that all emails are responded to within 2 business day.

Track and report data necessary to promote service quality and efficiency to meet performance measures

Must have bi-weekly advisors touch base meetings.

Organizes, prioritizes, and assigns work.

Prioritizes and schedules work activities to meet objectives of the department

Monitors the status of work in progress and inspects completed work

Manages projects and associated relationships to ensure a successful completion

Provides oversight of daily operations

Prepares various forms, reports, correspondence, and other documentation, including performance appraisals, strategic alliance proposal in conjunction with the Executive Director

Compiles data for further analysis for use in preparation of departmental reports

Maintains computerized and/or hardcopy of records of all projects/programs

Assist Deputy Commissioner in managing the departmental budget based on allocation of funds to various projects/programs

Recommends and manages timelines and resources needed to achieve program goals

All other duties as assigned

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

QUALIFICATIONS

Knowledge, Skills and Abilities

Strong leadership and communication skills.

Knowledge of workforce development and WIOA regulations

Knowledge of Local & State workforce regulations and policies

Knowledge of federal grant regulations.

Provide excellent customer service at all times.

Experience with databases and data analysis.

Proficiency in using relevant software and technology.

Ability to cultivate and drive crucial conversations with internal and external stakeholders leading to actionable, productive outcomes.

Understanding of systems, processes, and people to develop and implement solutions to problems

Effective oral and written communication skills

Ability to build detailed and informative reports and documents for executive leadership, oversight entities, and stakeholders

Keen attention to detail and ability to address complex tasks with accuracy and efficiency

Qualifications and Education Requirements

Bachelor's degree in a relevant field (e.g., social work, education, business administration).

A minimum of 5-years of experience in program management, youth development, or related fields

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