Registration Coordinator

2 weeks ago

Atlanta, United States TeamHealth Full time

TeamHealth is named among the "150 Top Places to Work in Healthcare" by Becker's Hospital Review and has been ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth is an established healthcare organization that is physician-led and patient-focused. We continue to grow across the U.S., from our Clinicians to our Corporate Employees, and we want you to join us.




We seek a medical admin with six months and one year of healthcare admin experience. This position is full-time and remote, supporting a variety of medical facilities.
POSITION OVERVIEW:


The Practice Coordinator is responsible for administrative and operationally supporting and maintaining the practice. It will support the TH Facility Medical Director and provider staff, Vice President of Operations, Operations Director, National Medical Director, and hospital administration to meet all needs. Operationally, by accurately identifying and accounting for each patient seen in the hospital by the hospitalist physicians. The Practice Coordinator is responsible for obtaining, reconciling, and processing all charges in the IMBills/ONBase system for the coding team to process. Additionally, they will provide monthly volume data and will work with the TeamHealth Facility Medical Director and facility as necessary to gather key metric data for dashboards. The individual in this position is required to perform to productivity standards and meet
target goals as outlined by the Director of Operations.

ESSENTIAL RESPONSIBILITIES:


1. Has the responsibility to carry out duties as directed by TeamHealth.
2. Shall communicate regularly with the Director of Operations.
3. Will follow and maintain patient confidentiality appropriate with HIPAA compliance standards at all times.
4. Access hospital information systems to reconcile the patient demographic, insurance, and authorization data transmitted by the ADT Feed and ensure accurate patient registration is captured in the billing system by following a daily and monthly reconciliation process.
5. Coordinate completion of all clinical documentation from physicians and proactively work with the medical director to ensure complete documentation and signatures.
6. Alert the Director of Operations and seek assistance from TeamHealth when an activity or process change at the facility changes or deviates from the current process.
7. Achieve and maintain individual target goals for the facility as designated by the Director of Operations.
8. Maintain professional performance at all times.


ADMINISTRATIVE RESPONSIBILITIES:


1. Support Facility Medical Director (FMD) and staff, VP of Operations (VPO), Operations Directors (OPS), Regional Medical Director(RMD) and National Medical Director (NMD).
2. Monthly TH OB Provider meeting - meeting scheduling, agenda preparation, and minutes as requested by TeamHealth Facility Medical Director.
3. Monthly support is provided for collecting and reporting key volume data to FMD for dashboard metrics. 4. Check site voicemails (as applicable) at least two times daily, with a 24-hour response turnaround time.
5. Call Back Patients and aid in scheduling TH OB/GYN Hospitalist clinic appointments where applicable.


OPERATIONAL RESPONSIBILITIES :


1. The PC (if needed as a Floater) will assist with billing needs for multiple hospital locations by entering patient charge information in Ingenious Med and/or completing the billing through OnBase. 2. The PC shall obtain the daily fee tickets from the provider on call and the daily patient census from the facility.
3. The PC shall process each patient in IMBills/ONBase. Each patient charge is reviewed against the daily census, monthly delivery, and Emtala logs for reconciliation.
4. The PC shall communicate with the Director of Operations and TH OB physicians when records are identified as incomplete. Suppose the record is not completed within the acceptable period. In that case, notification will be communicated to the Director of Operations first and then escalated to the FMD, NMD, VPO, and RMD as needed.
5. To maintain goal expectations, The PC must promptly identify and retrieve all missing or incomplete records.
6. The PC will assume tasks, duties, and responsibilities as assigned by the Director of Operations or designated TeamHealth staff.
7. The PC shall develop and maintain a positive working relationship with hospital staff.
8. The PC shall work the number of assigned hours per week and complete a time sheet weekly in Kronos. Overtime must have prior approval.
9. Vacation and time off are to be scheduled in advance to ensure the workflow is not interrupted.


JOB QUALIFICATIONS:
General knowledge of the medical record process, with at least one year of experience in a hospital or physician office setting and an understanding of patient registration and medical documents, is preferred. Clerical and reconciliation experience and the ability to maintain record-keeping are also preferred.
1. B.A. or equivalent job experience is preferred
2. Excellent communication skills
3. Excellent organizational skills
4. Ability to develop and maintain positive working relationships
5. Ability to work independently with speed and accuracy
6. Detailed-oriented with efficient time management abilities
7. Excel and Word proficient
Cooperative, cheerful, courteous, professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with coworkers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from the Supervisor. Additionally, the information in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

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