Computer User Support Specialist
1 week ago
This contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in system retirement / replacement / upgrade.
Essential Job Functions:
Responsibilities include but are not limited to:
- Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use.
- May provide training and guidance to more junior help desk personnel.
- Provides resolutions to out of the ordinary issues for users.
- Ensures problem ownership and promotes end-user satisfaction.
- Closes activities of tickets assigned.
- Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use.
- Provides problem resolution to users. Confers with user to determine problem. Ensures problem ownership and promotes end-user satisfaction.
- Preparing and analyzing ticket reports to identify problems, trends, and unique criteria, as required.
- Reviewing analyst ticket queues to facilitate ticket resolution at or exceeding KPI requirements.
- Assigning tickets received from customer self-submission and from other OCIO teams.
- Contributing to and developing knowledge base articles.
- Providing phone, email, chat, and Service-Desk support for end users that are in-office and off-site.
- Documenting customer requests in call tracking system and recording the action(s) taken and follow up on deferred actions.
- Reciting a customer supplied greeting when picking up the phone.
- Updating customers via call or email or chat every 24 hours of progress and status of calls/tickets.
- Resolving incidents on first contact, when an active line of communication is first established with the customer using the supported remote desktop control application.
- Resolving all customer calls/issues within 20 minutes timeframe or escalating the call or ticket to the appropriate queue/group for resolution (Tier 2, Account Administration, Mobile Support, Asset Management, Training Team, A/V Support, Application Services, etc.) while adhering to ISO 20000 and 27001 processes and policies.
- Responding to and diagnosing problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps.
- Providing assistance and participating on new project(s) testing and deployment/delivery.
- Following prescribed guidelines and official SOPs.
- Documenting, updating, and closing tickets.
Required Skills:
Due to the sensitivity of customer related requirements, US Citizenship is required.
A High School Diploma plus a minimum of 5 years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems
Current Top-Secret/SCI Security Clearance.
Desired Skills:
DoD 8570.01-m IAT Level II Certification.
-
Computer User Support Specialist
6 days ago
Las Vegas, United States DCS Corp Full timeJob DescriptionJob DescriptionThis contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations /...
-
Computer User Support Specialist with Security Clearance
Found in: Dice One Red US C2 - 1 week ago
Las Vegas, United States DCS Corporation Full timeThis contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in...
-
Computer User Support Specialist with Security Clearance
Found in: Dice One Red US C2 - 6 days ago
Las Vegas, United States DCS Corporation Full timeThis contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FL. The 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missions. The 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in...
-
Computer User Support Specialist with Security Clearance
Found in: Careerbuilder One Red US C2 - 5 days ago
Las Vegas, NV, United States DCS Corporation Full timeThis contract supports the 53rd Wing and 96th Test Wing, both headquartered at Eglin AFB, FLThe 53rd WTSS team partners with military and civilian personnel to provide IT technical support for the 53 WG and 96 TW missionsThe 53rd WTSS IT support covers full lifecycle IT from concept, to deployment, day-to-day operations / maintenance, and culminating in...
-
IT Support Specialist
1 week ago
Las Vegas, United States Climatec Full time** Climatec, LLC** ** IT Support Specialist** Las Vegas, NV 89119 **Company Overview:** Since 1975, Climatec has been a leading provider of advanced building technologies for a wide variety of industries and buildings. Our broad set of offerings allows us to be a single source integrator of critical building systems. We provide safer, more comfortable and...
-
IT Support Specialist
2 weeks ago
Las Vegas, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionTechnical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main PointsFully onsite...
-
Field Computer Support Specialist
Found in: beBee S US - 1 week ago
Las Vegas, United States U - Haul International, Inc Full timeIf you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul’s newest Field Computer Specialist.In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.Participate in ongoing continuous U-Haul education through U-Haul UniversitySince 1945, U-Haul has been serving...
-
Field Computer Support Specialist
Found in: beBee jobs US - 1 week ago
Las Vegas, Nevada, United States U - Haul International, Inc Full timeIf you are detail-oriented, relish variety, and feel at home around all kinds of technology, consider becoming U-Haul's newest Field Computer Specialist.In exchange U-Haul provides excellent perks and benefits as well as a caring company culture.Participate in ongoing continuous U-Haul education through U-Haul UniversitySince 1945, U-Haul has been serving...
-
Technical Support Specialist
2 weeks ago
Las Vegas, United States Latitude, Inc. Full timeJob DescriptionJob DescriptionTechnical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main PointsFully onsite...
-
IT Helpdesk Support Specialist III
20 hours ago
Las Vegas, United States Ainsworth Game Technology Full timeJob DescriptionJob DescriptionPOSITION SUMMARYThe IT Helpdesk Support Specialist II will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to...
-
Technical Support Specialist
Found in: Appcast US C2 - 2 weeks ago
Las Vegas, United States MS Shift, Inc. Full timeMS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...
-
Technical Support Specialist
7 days ago
Las Vegas, United States MS Shift Full timeMS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...
-
Technical Support Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Las Vegas, United States MS Shift, Inc. Full timeMS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...
-
computer assistant
Found in: beBee jobs US - 2 weeks ago
Las Vegas, Nevada, United States Department Of The Army Full timeSummaryThis position is for a Computer Assistant, PD# T5505000, part of the Nevada National Guard. The purpose of this position is to serve as a technical subject matter expert and full time advisor to the commander for the organization as a well as the project leader for major newtork systems.Duties 1. Integrates and maintains the organizational automation...
-
Signal Operations Support Specialist
1 week ago
Las Vegas, United States United States Army Full timeJob Overview: As a Signal Operations Support Specialist, you’ll maintain vital signal support systems and terminal devices; the equipment that needs to consistently work in order for commanders to stay informed, track, and direct the movement of their troops. You'll perform signal support and technical assistance for computer systems, local area...
-
Desktop Support Technician
1 week ago
Las Vegas, United States CareerBuilder Full timeWere Hiring! Desktop Support Technician Company Overview:Our client is a leading technology company at the forefront of innovation, providing cutting-edge solutions to empower business. With a commitment to excellence, they are dedicated to delivering high-quality products and services that drive success in the ever-evolving tech landscape. Position...
-
Desktop Support Technician
6 days ago
Las Vegas, United States Apex Systems Full timeEssential Duties Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location. Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology Manage requests, accurately enter information into ticketing system(s), and complete follow-up on...
-
Desktop Support Technician
4 days ago
Las Vegas, United States Apex Systems Full timeEssential Duties Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location. Responsible for incidents related to computers, software applications, network connectivity, mobile devices, and other related technology Manage requests, accurately enter information into ticketing system(s), and complete follow-up on...
-
Technical Solutions Specialist
1 week ago
Las Vegas, United States Richtech Robotics Inc. Full timeJob DescriptionJob DescriptionSalary: $36k/yearRichtech Robotics is looking for a capable Technical Solutions Specialist to bring on to our team! Our Technical Solutions Specialists work directly with our clients to assist with installations and troubleshooting. The ideal candidate will have experience with Python and C++ in order to work with our...
-
Regional Sr. Technical Support Specialist
1 week ago
Las Vegas, United States CareerBuilder Full timePosition Summary: This position is responsible for providing caliber high-level daily support to all DLC Stores, Corporate offices throughout Nevada, Utah and Idaho including End-users support at the headquarters. Prime responsibility to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on...