Technical Support Specialist

3 weeks ago

Las Vegas, United States MS Shift Full time

MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.



Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Responsibilities:

• Deliver outstanding customer service and knowledgeable technical support/troubleshooting.

• Install, implement, maintain, troubleshoot and/or repair of our software and hardware.

• Accurately process and record transactions using our internal and detailed ticketing system.

• Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.

• Offer alternative solutions where appropriate with the objective of retaining system functionality.

• Follow up and make scheduled call backs to customers.

• Ensure systems reliability, integrity and security.

• Stay current with product information, changes and updates.

The salary range for this position is based on experience.

Qualifications:

• Bachelor’s degree in Computer Science or related field.

• Attention to detail, excellent verbal and written communication skills.

• 5+ Years of experience in Tech Support

• Professional experience in providing technical support to non-technical end users.

• Experience supporting mission-critical systems by phone.

• Helpful, friendly and patient attitude with a strong desire to learn.

• Excellent problem-solving, time management and interpersonal skills.

• Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.

• Focused, flexible and works well under pressure.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Technical Support Specialist

    3 hours ago

    Las Vegas, United States latitude Full time

    Technical Support Specialist As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations. Main Points Fully onsite position Pay: 50k-60k depending on...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionTechnical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main PointsFully onsite...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, United States MS Shift, Inc. Full time

    MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, United States MS Shift, Inc. Full time

    MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...

  • IT Support Specialist

    1 week ago

    Las Vegas, United States latitude Full time

    Technical Support Specialist As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations. Main Points Fully onsite position Pay: 50k-60k depending on...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionTechnical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main PointsFully onsite...

  • Technical Portfolio Support Specialist

    3 weeks ago

    Las Vegas, United States Cox Communications Full time

    **Technical Portfolio Support Specialist (2022-3340)** CAROUSEL_PARAGRAPH * Las Vegas, Nevada * Technology * 3340 ** Share Job** ** Job Description** **Overview** Responsible for processing, measuring and assessing the effectiveness of established Technology *Portfolio Services* processes and procedures. Ensures quality when processing, interpreting,...

  • Technical Solutions Specialist

    3 weeks ago

    Las Vegas, United States Richtech Robotics Inc. Full time

    Job DescriptionJob DescriptionSalary: $36k/yearRichtech Robotics is looking for a capable Technical Solutions Specialist to bring on to our team! Our Technical Solutions Specialists work directly with our clients to assist with installations and troubleshooting. The ideal candidate will have experience with Python and C++ in order to work with our...

  • Operations Support Specialist

    1 week ago

    Las Vegas, United States BriteCap Financial LLC Full time

    Job DescriptionJob DescriptionOperations Support SpecialistLicensed in California, we are a direct lender providing simple, honest, and attainable financing for America’s small businesses. Our company is looking for a dynamic Business Operations Analyst to join our team, working out of our Las Vegas location. As a Business Operations Analyst, you embody...

  • Signal Operations Support Specialist

    3 weeks ago

    Las Vegas, United States United States Army Full time

    Job Overview: As a Signal Operations Support Specialist, you’ll maintain vital signal support systems and terminal devices; the equipment that needs to consistently work in order for commanders to stay informed, track, and direct the movement of their troops. You'll perform signal support and technical assistance for computer systems, local area...

  • Family Support Specialist

    3 days ago

    Las Vegas, United States Apple Grove Treatment Center Full time

    Job DescriptionJob DescriptionAbout UsApple Grove is a multi-service agency that provides Specialized Foster Care, Mental Health services and supports individuals with intellectual disabilities. Our mission is to provide individuals with the resources, skills, training, and emotional support needed to function as independently as possible.About the RoleWe...

  • Family Support Specialist

    2 days ago

    Las Vegas, United States Apple Grove Treatment Center Full time

    Job DescriptionJob DescriptionAbout UsApple Grove is a multi-service agency that provides Specialized Foster Care, Mental Health services and supports individuals with intellectual disabilities. Our mission is to provide individuals with the resources, skills, training, and emotional support needed to function as independently as possible.About the RoleWe...

  • Product Support Specialist 1

    4 weeks ago

    Las Vegas, Nevada, United States Aristocrat Full time

    SummaryThe role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, ever changing environment with little supervision. The candidate for this position will be part of a small, but growing...

  • Product Support Specialist II

    6 days ago

    Las Vegas, United States Aristocrat Technologies Inc Full time

    The role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, ever-changing environment with little supervision. The candidate for this position will be part of a small, but growing team...

  • Product Support Specialist I

    4 weeks ago

    Las Vegas, Nevada, United States Aristocrat Full time

    SummaryThe role of the Product Support Specialist I will provide technical support to the casinos running software created and distributed by Aristocrat Technologies. This position requires the candidate to be able to work in a fast-paced, ever-changing environment with little supervision. The candidate for this position will be part of a small, but growing...

  • Sales Support Specialist

    7 days ago

    Las Vegas, United States RideNow Powersports Full time

    RideNow Powersports Boulder, a subsidiary of RumbleOn, is currently seeking a motivated and detail-oriented Sales Support Specialist to join our team! As a Sales Support Specialist, your primary responsibility will be to provide administrative support to our sales team and ensure a smooth and efficient sales process. Responsibilities: Assists with website...

  • Sales Support Specialist

    4 weeks ago

    Las Vegas, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionRideNow Powersports Boulder, a subsidiary of RumbleOn, is currently seeking a motivated and detail-oriented Sales Support Specialist to join our team! As a Sales Support Specialist, your primary responsibility will be to provide administrative support to our sales team and ensure a smooth and efficient sales...

  • IT Helpdesk Support Specialist III

    2 weeks ago

    Las Vegas, United States Ainsworth Game Technology Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe IT Helpdesk Support Specialist II will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to...

  • IT Support Specialist

    1 week ago

    Las Vegas, United States The Siegel Group Full time

    RESPONSIBILITIES: The Siegel Group Nevada, Inc, a real estate investment and management company, has an immediate opening for an IT Support Technician in Las Vegas, NV. Excellent opportunity for goal-oriented, independent, high-energy, knowledgeable IT professional with outstanding customer service and well-rounded IT skills. We are looking for a top-notch...

  • Signal Operations Support Specialist

    3 weeks ago

    Las Vegas , NV, Clark County, NV, United States United States Army Full time

    Job Overview: As a Signal Operations Support Specialist, you’ll maintain vital signal support systems and terminal devices; the equipment that needs to consistently work in order for commanders to stay informed, track, and direct the movement of their troops. You'll perform signal support and technical assistance for computer systems, local area...