Regional Sr. Technical Support Specialist

3 weeks ago

Las Vegas, United States CareerBuilder Full time

Position Summary:

This position is responsible for providing caliber high-level daily support to all DLC Stores, Corporate offices throughout Nevada, Utah and Idaho including End-users support at the headquarters. Prime responsibility to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution.

Essential Duties and Responsibilities:

Provide support to Tier 1 Technical Support Technicians.

Identify and support continuous improvement and innovation activity - opportunities to enhance or transform our hardware testing activities.

Be a key point of support for the Operations teams on all technical issues. Communicate actively across all site teams, creating and updating process flows and work instructions as required.

Be able to travel to stores in 'DLC Tech' around SNV and take ownership of each store daily IT operations including weekend.

Be able to travel to regional DLC locations

throughout Nevada, Utah and Idaho.

Be able to support stores in

Nevada, Utah and Idaho

using remote access connections.

Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network.

Verify with the store and user that the issues have been resolved and update the ticketing system.

Be a key point of support for the Operations teams on all technical issues. Communicate actively.

Ability to complete multiple simultaneous projects in a timely manner.

Assist DLC users in a professional and service driven manner.

Follow internal DLC policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that DLC used technology meets compliance standards.

Assist other members of the IT department to complete assignments, projects, to meet goals and objectives.

Be able to provide weekly updates to reporting Manager.

Develop and support test methods for testing new and refurbished hardware, including data collection.

Manage confidential information.

Regular and consistent attendance.

Other duties as assigned.

Must be able to work between 8:00 a.m. to 6:00 pm during Store's business hours. On-call availability on weekends rotation support schedule.

Requirements for Education and/or Experience:

Degree in Technology and related discipline required or equivalent experience.

Proficiency in Microsoft Windows11 Pro, Microsoft 365

Expertise in Microsoft Active Directory user's setup, Office 365 mailbox setup.

Working knowledge of desktop hardware (laptops, workstations, printers, scanners, etc.

Working knowledge with Network switches, SD-WAN and Wireless devices.

Specialized Knowledge, Skills, and Experience:

Must be able to be self-starter with minimum supervision.

Maintain valid Nevada driver's license and insurance.

Good oral and written communication skills.

Good investigative and customer service skills.

Flexible with processes and the opportunity to create new processes.

Able to adapt quickly.

Friendly attitude and excellent interpersonal skills.

Superior work ethic.

Abilities:

Requires ability to lift 35 pounds.

Requires the ability to gather and analyze facts, to devise solutions to problems, to prepare clear and concise reports, follow instructions, pay attention to details and to perform with a high level of accuracy, completeness, and legal compliance.

Ability to work in a team environment; work effectively with others, provide effective client service and public relations, display strong interpersonal and communication skills, both verbally and in writing, organize, prioritize, research, and plan. Ability

to correctly interpret, explain and apply policies and procedures, understand, and follow oral and written instructions, ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain cooperative working relationships with those contacted in the course of work; ability to interact with a variety of individuals from socio-economic, ethnic, and cultural backgrounds in sensitive or difficult situations.

Requires repetitive movement,

sitting,

writing letters and memos,

face-to-face discussions with individuals or teams,

use of electronic mail,

telephone conversations,

contact with others (face-to-face, by telephone, or otherwise).

Requires

repeating the same physical activities or mental activities over and over; requires being exact or highly accurate,

requires meeting strict deadlines.

Requires work with external providers, customers or the public,

work with others in a group or team,

coordinating or leading others in accomplishing work activities.

Requires travel to multiple sites and locations.

Work Environment:

Requires working indoors in environmentally controlled conditions. Job tasks are performed in close physical proximity to other people

. Travel to multiple sites.

While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands and fingers, handle, or feel; reach with hands and arms; talk or hear; on occasion, climb or balance; stoop, kneel, crouch, or crawl. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Be able to lift to 35 LB

Have valid NV drives licenses and insurance

All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.

#J-18808-Ljbffr

  • Technical Support Specialist

    2 hours ago

    Las Vegas, United States latitude Full time

    Technical Support Specialist As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations. Main Points Fully onsite position Pay: 50k-60k depending on...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionTechnical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main PointsFully onsite...

  • Sr Technician

    5 days ago

    Las Vegas, United States Las Vegas Sands Corp. Full time

    Job Description: Position Overview The primary responsibility of the Sr Technician - Executive Support is to take full responsibility for overseeing all aspects of Sands Executive Support to quickly respond, resolve, and proactively anticipate executive challenges, complaints, requests, and inquiries. Establish a pattern of engaging key stakeholders to...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, United States MS Shift, Inc. Full time

    MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...

  • Technical Support Specialist

    4 weeks ago

    Las Vegas, United States MS Shift, Inc. Full time

    MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a professional technical support team, you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding...

  • Sr. Technician

    2 weeks ago

    Las Vegas, United States RED SKY Consulting Full time

    Sr. Technician - Executive Support - 2834 Type: Direct Hire - MUST BE WILLING TO RELOCATE TO LAS VEGASLocation: Onsite in Las Vegas, NVBottom Line / In a Nutshell:• 5+ years of diverse Technical Support experience with PCs, networks, mobile devices, peripherals, and user account management• 2+ years of experience in Executive Support position (by title...

  • Sr. Technician

    2 weeks ago

    Las Vegas, United States RED SKY Consulting Full time

    Sr. Technician - Executive Support - 2834 Type: Direct Hire - MUST BE WILLING TO RELOCATE TO LAS VEGASLocation: Onsite in Las Vegas, NVBottom Line / In a Nutshell:• 5+ years of diverse Technical Support experience with PCs, networks, mobile devices, peripherals, and user account management• 2+ years of experience in Executive Support position (by title...

  • IT Support Specialist

    1 week ago

    Las Vegas, United States latitude Full time

    Technical Support Specialist As a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations. Main Points Fully onsite position Pay: 50k-60k depending on...

  • IT Support Specialist

    4 weeks ago

    Las Vegas, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionTechnical Support SpecialistAs a technical support specialist for our company, it will be your job to enhance the capabilities of our computer systems so that the business can run smoothly. You will head to whichever department needs your expertise and make any necessary tweaks or recommendations.Main PointsFully onsite...

  • Technical Portfolio Support Specialist

    3 weeks ago

    Las Vegas, United States Cox Communications Full time

    **Technical Portfolio Support Specialist (2022-3340)** CAROUSEL_PARAGRAPH * Las Vegas, Nevada * Technology * 3340 ** Share Job** ** Job Description** **Overview** Responsible for processing, measuring and assessing the effectiveness of established Technology *Portfolio Services* processes and procedures. Ensures quality when processing, interpreting,...

  • Technical Solutions Specialist

    3 weeks ago

    Las Vegas, United States Richtech Robotics Inc. Full time

    Job DescriptionJob DescriptionSalary: $36k/yearRichtech Robotics is looking for a capable Technical Solutions Specialist to bring on to our team! Our Technical Solutions Specialists work directly with our clients to assist with installations and troubleshooting. The ideal candidate will have experience with Python and C++ in order to work with our...

  • Operations Support Specialist

    1 week ago

    Las Vegas, United States BriteCap Financial LLC Full time

    Job DescriptionJob DescriptionOperations Support SpecialistLicensed in California, we are a direct lender providing simple, honest, and attainable financing for America’s small businesses. Our company is looking for a dynamic Business Operations Analyst to join our team, working out of our Las Vegas location. As a Business Operations Analyst, you embody...

  • Imaging Specialist

    2 weeks ago

    Las Vegas, United States Caesars Entertainment Corporation Full time

    Imaging Specialist Job Description PRIMARY PURPOSE: The Imaging Specialist is a photography specialist with deep knowledge and experience in post-production and production best practices, both technically and artistically. This role will support the Senior Imaging Specialist in working hand‐in‐hand with the in‐house Photographers and Producers in...

  • Signal Operations Support Specialist

    3 weeks ago

    Las Vegas, United States United States Army Full time

    Job Overview: As a Signal Operations Support Specialist, you’ll maintain vital signal support systems and terminal devices; the equipment that needs to consistently work in order for commanders to stay informed, track, and direct the movement of their troops. You'll perform signal support and technical assistance for computer systems, local area...

  • Family Support Specialist

    3 days ago

    Las Vegas, United States Apple Grove Treatment Center Full time

    Job DescriptionJob DescriptionAbout UsApple Grove is a multi-service agency that provides Specialized Foster Care, Mental Health services and supports individuals with intellectual disabilities. Our mission is to provide individuals with the resources, skills, training, and emotional support needed to function as independently as possible.About the RoleWe...

  • Family Support Specialist

    2 days ago

    Las Vegas, United States Apple Grove Treatment Center Full time

    Job DescriptionJob DescriptionAbout UsApple Grove is a multi-service agency that provides Specialized Foster Care, Mental Health services and supports individuals with intellectual disabilities. Our mission is to provide individuals with the resources, skills, training, and emotional support needed to function as independently as possible.About the RoleWe...

  • Sr. Project Manager

    3 weeks ago

    Las Vegas, United States Hive Solutions Group Full time

    Job DescriptionJob DescriptionSr. Project Manager | On Site New role with an amazing company in Las Vegas, direct hire, hybrid work scheduleManage Project scheduling, coordinate meetings, status reports, create partnerships with teams, translate technical requirements, attention to detail!Contact me for more details

  • Sr. Diagnostic Specialist

    2 weeks ago

    Las Vegas, United States Rivian Full time

    Perform diagnostics using a combination of technical understanding of Rivian products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for repo Diagnostic, Specialist, Healthcare, Vehicle, Repair, Communication, Systems

  • Sales Support Specialist

    7 days ago

    Las Vegas, United States RideNow Powersports Full time

    RideNow Powersports Boulder, a subsidiary of RumbleOn, is currently seeking a motivated and detail-oriented Sales Support Specialist to join our team! As a Sales Support Specialist, your primary responsibility will be to provide administrative support to our sales team and ensure a smooth and efficient sales process. Responsibilities: Assists with website...

  • Sr. Maintenance Technician

    4 weeks ago

    Las Vegas, Nevada, United States Niagara Bottling Full time

    At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to...