Account Manager

3 weeks ago


Chapel Hill, United States Blue Cross and Blue Shield of North Carolina Full time
Job Description

Responsible for the retention and the sale of new product lines to existing clients to support the goals and objectives of the business segment. This position is the lead Relationship Manager for all key stakeholders of the client and is accountable for the development / execution of the specific account management strategy plan. As the lead client liaison for the organization, the Account Manager exercises a solid understanding of benefits administration, the health care industry, and client side challenges to strategic success. This position is responsible for segment groups 51 - 99.

About Commercial Markets

The Commercial Markets group is responsible for sales, retention, market strategy, pricing, and product & segment performance. In this role you will be responsible for Local Market groups sales within the 51-99 market segment.

What You'll Do

  • Function as a health care strategist and consultant through interactions and negotiations with clients, agents and consultants.

  • Responsible for the retention of existing product lines and the sale of targeted product lines,

  • Direct accountability for profit and loss performance and revenue generation.

  • Execution of fiduciary responsibilities including execution of business contracts.

  • Actively participate in the implementation process.

  • Responsible for total account management with comprehensive knowledge and effective skills in the following areas: Employer Benefit Products, Funding Mechanisms, Available Programs including Wellness Initiatives, Relationship Management, Strategic Planning, and Time Management.

  • Continually develop technical, analytical, relationship, and communication skills necessary to function effectively.

  • Communicate and consult with client contacts, agents/ consultants, and internal contacts to meet and exceed segment goals and objectives.

  • Provide service to all enrolled business through the execution of an account management plan developed through strategic planning taking into account changes in the marketplace and emerging opportunities / threats.

  • Support meetings with group employees to educate employees on their benefits.

  • Responsible for keeping abreast of competitor positioning/practices/information to use in benchmarking competitive practices.

  • Promote goodwill between BCBSNC and the community by maintaining contact with business leaders through participation in community affairs.

  • Analyze, solution and deliver specific financial, statistical and utilization/wellness reports to client contacts and the applicable producer / consultant client.

  • Review, prepare and present annual benefit plan renewals to group decision makers including detailed financial reviews, rating methodologies, and plan recommendations.

What You'll Bring

  • Bachelor's degree or advanced degree (where required)

  • 3+ years of experience in related field

  • In lieu of degree, 5+ years of experience in related field

  • Must be able to obtain a North Carolina Health and Life Insurance license within the 60 days of employment in this position.

  • Must possess and maintain a valid driver's license.

Nice To Have

  • Current or previous experience in an Account Manager role or consulting firm with an assigned book-of-business.

  • Experience in developing short and long-term strategies for retention and growth.

  • Current Resident of North Carolina.

Salary Range

$0.00 - $0.00

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