Client Engagement Manager

2 weeks ago

Research Triangle Park, United States WIRB - Copernicus Group Full time
ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.
WHY WE LOVE WCG: At WCG, our employees are our most valuable asset and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health and to help them make the most of their future.
  • Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
  • Employee Assistance Programs and additional work/life resources
  • Referral Bonuses and Tuition Reimbursement
  • Paid time off including holidays, vacation, and sick time
  • Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement
EXPECTED ANNUAL SALARY RANGE: $69,460 to $97,000
GPS LEVEL: S3
JOB SUMMARY: The Client Engagement Manager supports the client engagement function for the purpose of growing and strengthening relationships within target client groups. This role is responsible for supporting the execution of the client engagement strategy, client outreach, lead generation, and for engaging with prospects and customers to generate new and expansion sales opportunities through various methods. The Client Engagement Manager works closely with the Business Development function and business operations to engage and connect customers to advance through the sales process and is expected to consistently meet monthly and quarterly goals and targets, aligning with the overall business goals and strategy.
ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.
  • In partnership with the Business Development function, drive new client relationships and expansion of existing client relationships.
  • Support client engagement strategy and work cross-functionally to execute plans.
  • Report on sales and performance metrics and suggest improvements.
  • Participate in the development of new business pitches from RFP response to closing accounts, including CDA and MSA as needed.
  • Research and discover methods to increase customer engagement.
  • Ensure sales, finance and legal policies and procedures are met.
  • Liaise with the Business Development function and commercial leadership to ensure message consistency in various inbound/outbound programs and campaigns as well as generate qualified prospects through excellent lead follow-up, mining, and nurturing as needed with an emphasis on working to expand contacts with key client executives.
  • Utilize internal and external data resources to conduct tactical research on organizations and contacts to help drive quantity of new contacts and subsequent sales opportunities.
  • Uncover needs through discovery and determine the best solutions for each account based on a customer needs analysis.
  • Meet with clients to discuss their requirements and needs.
  • Suggest and implement improvements in the sales cadence process. Seek out best practices and client engagement successes to incorporate into subsequent engagements to support scale.
  • Utilize Salesforce to accurately and effectively track activity and update lead, account, and opportunity information, as appropriate. Develop custom reports and review data for quality and consistency.
  • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.
EDUCATION REQUIREMENTS:
  • Bachelor's degree
QUALIFICATIONS/EXPERIENCE:
  • 1-2 years of experience in sales or operations, preferably with a background in customer relationship management, inside sales and/or life sciences
  • Record of accomplishment in quality of account relationships
  • Knowledge of clinical trial design and drug development preferred
  • Proven ability to develop well-positioned and thoughtful documents and presentations
  • Familiar with Microsoft Outlook and Office
  • Fundamental understanding of basic financial concepts
  • Demonstration of the following competencies: aptitude for working cross-functionally, results orientation, customer focus, active listening skills, verbal and written communication skills, negotiation skills, presentation skills, organization agility, time management, business acumen, interpersonal savvy, ethics and values
TRAVEL REQUIREMENTS: 10% - 20%
#LI-REMOTE#LI-SA1

  • Project Manager Client Delivery

    1 day ago

    Research Triangle Park, United States WIRB - Copernicus Group Full time

    ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to...

  • Associate Project Manager Client Delivery

    1 day ago

    Research Triangle Park, United States WIRB - Copernicus Group Full time

    ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to...

  • Procurement Manager

    2 weeks ago

    Research Triangle Park, United States Alphanumeric Systems Inc. Remote Work Freelance Full time

    Alphanumeric is hiring a PROCUREMENT MANAGER to work remote in the Research Triangle Park, NC area with our client of 20 years committed to improving lives through medical and pharmaceutical advancements.Wish to consider building in the management of EHS (PPE) for the EU into previous responsibilities in line with changing business requirements and one...

  • Director, Business Development

    1 week ago

    Research Triangle, United States WIRB - Copernicus Group Full time

    ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to...

  • Marketing Manager

    1 week ago

    Research Triangle Park, United States WIRB - Copernicus Group Full time

    ABOUT WCG: WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to...

  • junior civil engineer

    Found in: beBee jobs US - 1 week ago

    Research Triangle Park, United States Tetra Tech, Inc. Full time

    Tetra Tech is looking to add Junior Level Engineer(s) to join our Engineering team in Research Triangle Park, NC and/or Virginia Beach (Hampton Roads), VA. This(ese) positions will be part of a dynamic team of engineers and scientists engaged in a wide range of projects providing planning, design and engineering services in a wide range of land development,...

  • Engagement Director

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Florham Park, United States Incedo Inc. Full time

    Job Title: Engagement PartnerJob Location: Santa Clara, CA / Florham Park, NJ / Boston, MAJob Type: Full TimeJob Description:The Data & AI Engagement Partner will be expected to drive the thought leadership and strategy for pioneering and implementing advanced analytics and digital solutions to solve Wealth Management business problems.Data & AI Engagement...

  • Client Manager

    1 week ago

    Rochelle Park, United States ZRG Partners Full time

    Job Description Job Description RoseRyan, a ZRG Company, is a company with advisory expertise to solve its clients’ finance and accounting challenges and take businesses to the next level. For nearly 30 years, our teams have become essential members of finance organizations at companies of all stages, as they tackle business transactions, strategic...

  • Client Manager

    1 week ago

    Rochelle Park, United States CareerBuilder Full time

    Job Description Job Description RoseRyan, a ZRG Company, is a company with advisory expertise to solve its clients finance and accounting challenges and take businesses to the next level. For nearly 30 years, our teams have become essential members of finance organizations at companies of all stages, as they tackle business transactions, strategic projects,...

  • Lead Technical Consultant

    2 weeks ago

    Research Triangle Park, United States Alphanumeric Systems Inc. Remote Work Freelance Full time $97 - $99

    Alphanumeric is hiring a LEAD TECHNICAL CONSULTANT to work remotely out of the Research Triangle Park, NC area with our client of 20 years committed to improving lives through medical and pharmaceutical advancements.We are a full-stack shop consisting of product and portfolio leadership, data engineering, infrastructure and DevOps, data / metadata /...

  • Engagement Director

    Found in: Jooble US O C2 - 2 weeks ago

    Florham Park, NJ, United States Incedo Inc. Full time

    Job Title: Engagement Partner Job Location: Santa Clara, CA / Florham Park, NJ / Boston, MA Job Type: Full Time Job Description: The Data & AI Engagement Partner will be expected to drive the thought leadership and strategy for pioneering and implementing advanced analytics and digital solutions to solve Wealth Management business problems. Data & AI...

  • Manager, Donor Engagement

    1 week ago

    Highland Park, United States Ravinia Full time

    Job DescriptionJob DescriptionCompany DescriptionRavinia® is both North America’s longest-running not-for-profit music festival and its most artistically diverse. Over 100 different events by a mix of classical, rock, pop, jazz, R&B, indie, and country performers make up a typical summer season on our two open-air and two indoor stages. Each year the...

  • Client Marketing Manager

    2 weeks ago

    Overland Park, United States OTW Full time

    Job DescriptionJob DescriptionHere at OTW Events, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an Entry Level Client Marketing Manager to support our new and existing nonprofit clients in their mission to expand their charitable reach. This role requires a proactive approach to innovative...

  • Client Relations Manager

    4 days ago

    Cedar Park, United States Zenith ATX, Inc Full time

    Job DescriptionJob DescriptionHere at Zenith ATX, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an Entry Level Client Relations Manager to support our nonprofit clients, both new and existing, in their mission to expand their charitable reach. This role requires a proactive approach to innovative...

  • Employee Engagement and Development Manager

    1 week ago

    Overland Park, United States CareerBuilder Full time

    JOB SUMMARY: Responsible for the planning, development, implementation, execution, and continuous enhancement of the employee experience. Work closely with department leaders to administer employee engagement and development programs to support overall organizational goals. Promoting an employee-centric workplace as a key value of the ACMS culture, factoring...

  • Employee Engagement and Development Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Overland Park, United States All City Management Services Full time

    JOB SUMMARY:Responsible for the planning, development, implementation, execution, and continuous enhancement of the employee experience. Work closely with department leaders to administer employee engagement and development programs to support overall organizational goals. Promoting an employee-centric workplace as a key value of the ACMS culture, factoring...

  • Program Manager, Club and Career Engagement

    1 week ago

    College Park, United States University of Maryland Full time

    The Program Manager for Club & Career Engagement is a member of the Office of Career Services (OCS) Undergraduate Programming team, which serves the Smith School of Business undergraduate population (approximately 3,200 students). This role provides innovative career programming and support to enhance student career readiness, engagement, outcomes, and...

  • Client Manager

    Found in: beBee jobs US - 2 weeks ago

    Overland Park, Kansas, United States Marsh McLennan Full time

    The Aviation Client Manger assists in the servicing of accounts; handling day-to-day workflow of the servicing process and effectively communicating with the Aviation Insurance Specialists and the CEO, MMA Aviation. Duties /ResponsibilitiesProvides day-to-day client service to clients.Responds to telephone inquiries with prospective and current customers on...

  • Sr. Client Consultant

    1 week ago

    Oak Park, United States Shaker Full time

    The Senior Client Consultant is the frontline of the organization, maintaining responsibility for mid to large enterprise account engagement, development and overall satisfaction. They operate as the main point of contact for earned clients, building strong relationships with their clients. As a Knowledge expert, they can scope, discuss and strategize...

  • Sr. Client Consultant

    1 week ago

    Oak Park, United States Shaker Recruitment Marketing Full time

    Job DescriptionJob DescriptionCompany DescriptionWhat we do at Shaker matters. We help to connect people with jobs.  A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the right messages. That...