Revenue Manager

3 weeks ago

Philadelphia, United States Loews Hotels, LLC Full time
Revenue Manager

Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day.

Management of Group Revenue Strategy - 60%

  • Manage Group Forecast 20%
  • Create Group Plug forecast (based on rooms and meeting space availability)
  • Review and Update Definite group wash weekly for monthly forecasts
  • Present group forecast to DOSM/DORM/DOS
  • Review, analyze and edit MARs and Transient Protected 15%
  • Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions 5%
  • Participate and Provide Analytics for Access Business Review 5%
  • Evaluate and Approve requests for additional rooms from Sales - Conference Managers and Group Coordinators 5%
  • Favor rate requests 2.5%
  • Oversee Analyst to enforce current Group Histories on all Definite Group Business 2.5%
  • Assist with renovation displacement scenarios 2.5% Assist in Management of Revenue Analyst 20%
  • Ensure the update of Group Grids (once a week at min.) 5%
  • Oversee completion and train Analyst on Sales Month End report (once a month) completed by Analyst 5%
  • Oversee Lead Management and ensure effective distribution by Analyst and Sales Coordinators
  • Delphi Maintenance enforce standards and compliance (once a week) 1%
  • Ensure accuracy of Turnovers / Addendums turned by Analyst 2%
  • Attend Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs 5%

Customer Service 5%

  • Communicates effectively with other departments to allow operations to best provide And More service to guests
  • Is polite, friendly, and helpful to the guests, management, and fellow employees and can interact professionally with all levels of staff, ranging from hourly employees to executives 1%
  • Promotes and applies teamwork skills at all times1%
  • Complies with hotel uniform and dress standards and maintains a professional attitude and appearance at all times 1%
  • Have knowledge of, understands, adheres to and models all employee standards 1%
  • Has a thorough and accurate knowledge of hotel facilities and the hours of operation for all food and beverage and recreation/entertainment operations 1%
  • Complies with hotel policies and rules 1%
  • Maintains cleanliness and excellent condition of equipment and work area 1%
  • Remains current with hotel information and changes 1%
  • Executes emergency procedures in accordance with hotel standards 1%
  • Complies with safety regulations and procedures .5%
  • Attends all appropriate hotel meetings and training sessions. .5%

Other 5%

  • Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance 4%
  • Recycles whenever possible 1%

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