Account Manager
3 weeks ago
What you will do:
* Responsible for scheduling client meetings which includes the following: confirming availability with all parties; providing the necessary files, details, and agenda beforehand.
* Takes comprehensive notes during each meeting and provides timely recaps with action items
* Assists with gathering business and project requirements for each project or program
* Participant in internal and external ideation and brainstorming sessions
* Collaborates with Project Management to ensure projects are brought in on time and within budget
* Owns, develops, and updates project briefs for new projects
* Responsible for gathering assets and feedback from both clients and key stakeholders and sharing the information with the internal team
* Reviews all content, design, and development deliverables for each project
* Responsible for managing the organization of multiple repository systems that hold valuable documentation and assets as it pertains to the clients supported (i.e., SharePoint)
* Proactively follows up with clients on key milestones and deadlines
* Works in tandem with internal teams to achieve overall account success and client satisfaction through flawlessly executing projects and day-to-day account duties, manage client related crisis and daily communications.
* Communicates effectively with the Client to maintain a clear understanding of Client priorities to help manage and guide internal teams accordingly
* Conduct weekly/bi-weekly status with the client
* Has a clear understanding of the capabilities of all agency departments and is able to effectively coordinate with each
* Strong understanding of the client's business and how Ansira's work has an impact
* Manage client budgets and monthly billing procedures; communicate any budget variances to client and close any gaps. Manage accounts receivable process for past due accounts.
* Escalate all red flags for current projects and on-going work to Client Partnership lead and SMEs and develop and lead the plan for resolution.
Background and Experience:
Bachelor's Degree
3+ years' experience working with client accounts in a fast-paced agency environment; prior advertising/marketing-related experience with digital, email, and/or database marketing is highly preferred
Experience and familiarity working on digital, tech savvy, and data-driven accounts are required.
Must understand the fundamentals of marketing and advertising
Strong Microsoft Office skills (Excel, Word, Outlook, Power Point, One Drive)
Strong organizational skills, including multitasking and time-management
Fast-paced, multi-tasking, assertive, ability to switch gears quickly, adaptable nature required; Solution oriented and resolution focused
Ability to work well under stress of short turn-around deadlines
Ability to interface with all levels of management, fellow team members, and all internal clients with a high degree of professionalism; strong written and verbal communication skills
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