Partner Operations Manager

3 weeks ago

New York NY, United States Ironclad Full time

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.Partner Operations Overview:The Partner Operations Manager is a new role on the Customer Success Strategy & Operations team, which is focused on driving efficiency, effectiveness, and innovation across the broader Customer Success & Partnerships Departments. With a keen understanding of the Ironclad GTM and Partnerships Strategy, the Partner Ops Manager will focus on standing up new processes, systems, reporting, and operating cadences that are critical to ensuring a consistent, scalable, and positive partner strategy for all the different types of Ironclad partners. With this role being the first of its kind on the team, we’re looking for a teammate who is a strategic thinker, has an ability to roll up their sleeves and get stuff done, and exhibits a ship, shipmate, self mentality.Responsibilities:Work with the Partnerships team and the broader GTM Operations team to define and operationalize the end-to-end partner experience from identification/recruitment to activation/ongoing success.Manage the day-to-day operations of Channel Tech Alliance & SI Partners, including but not limited to deal & implementation registration, tracking invoicing & payments to SIs, implementing incentive programs, documenting/enforcing policy & partnering with Professional Services on subcontracting capacity needs.  Partner with GTM Systems on overseeing Impartner and ensuring it integrates with the broader GTM stack.Analyze partner KPIs, identify areas for enhancement, & collaborate on strategies to optimize partner success, revenue generation & gross margin Own strategy and facilitation of partner NPS, CSAT, and other feedback surveys required to drive an outstanding partner experience.Collaborate with Partnerships team to define & drive regular cadence of activities like QBRs, Partner Plan reviews, pipeline reviews & quarterly Operations roadmap & priorities.Lead annual and quarterly planning cycles, including but not limited to territory assignment, quota assignment, KPI management, margin analysis, & forecasting.Collaborate with Sales, Success, Customer & Partner Enablement & Marketing teams on executing partner-driven campaigns, promotions, & lead generation activities all while building reporting capabilities.Requirements:Experience working across different types of partners (i.e. channel partners, VARs, SIs, MSPs, ISVs) and a deep understanding of their routes to market. Minimum 5 years operations experience, with 3 years focused on partnerships.Strong analytical mindset and proficiency in using Excel and/or gSheets to drive insights, produce accurate forecasts, and support the business in making informed decisions.Experience partnering with FP&A, Accounting, Sales, Marketing, & BI teams on drive Operational rigor for the Partnerships team. Experience with Salesforce and Impartner (or other PRM tools) and ability to build/maintain executive-level reports & dashboards, drive pipeline hygiene, & liaise with GTM Systems on providing technical requirements.Excellent communication and presentation skills (written and verbal) and the ability to convey complex ideas in a clear and concise manner.Demonstrated experience partnering with c-level executives on Operations roadmap planning & execution; ability to identify priorities, multi-task, meet deadlines and change course quickly.Experience at a fast-growing SaaS company.Benefits:Health, dental, and vision insurance401kWellness reimbursementTake what you need vacation policyGenerous parental leave for both primary and secondary caregiversBase Salary Range: $150,000 - $175,000The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Compensation Range: $150K - $175KLocationNew York, NYTypeFull timeDepartmentOperationsCompensationBase Salary Range: $150K – $175K • Offers EquityThe base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

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