Medical Receptionist

1 month ago

Glendale CA United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.


Hours: Monday - Friday, 8:00AM - 5:00PM


Location: 1818 Verdugo Blvd, Glendale, CA


Primary Responsibilities:



  • Greets patients as they arrive and manage appropriate standard wait times
  • Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
  • Collects co-payments, co-insurance, and deductibles and issues receipts
  • Manages cashier box and daily deposits according to company policies
  • Answers phones and schedules appointments
  • Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
  • Manages medical records (maintains, files/scans, prepares for schedule)
  • Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:



  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:



  • High School Diploma / GED (or higher)
  • 1+ years of experience in customer service
  • Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications:



  • 1+ years of experience within medical offices
  • 1+ years of related work experience including data entry
  • ICD 10 and CPT coding experience
  • Prior experience with EMR computer applications

California Residents Only: The hourly range for California residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.


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