Medical Receptionist
4 weeks ago
*_Join an organization which is respected and well loved by the Community we serve_*
*What you will do at AMC:*The Bilingual Receptionist acts as first point of contact by serving AMC’s mission in a culturally competent manner. Provides the highest level customer service care to the Clinic’s diverse communities.
* Check in patients, process payments from patients for co-pays and uninsured sliding fee transactions, including counting money, reconciling receipts, and balancing the cash drawer;
* Confirms patient I.D., verifies patient insurance eligibility, acquires patient financial status, collects copays as appropriate, and/or collect fees from patients;
* Verifies eligible county, state, and federal programs and assists with enrollment and in eligible programs including sliding fee program;
* Discusses overdue payments with patients, creates billing notes for outstanding fees and routes messages to billing department as necessary;
* Reconcile monies with batch detail and report and ensures safe keeping of all cash, checks, and credit card transactions received;
* Conducts confirmation calls to patients the day before their appointment as a reminder;
* System knowledge (EPIC); creating new patient charts, and updating EMR as needed;
* Schedules appointments according to policies and procedures, appointment matrix, proper visit types, and other current guidelines;
* Acts as a patient navigation resource on various health center programs and community resources;
* Other duties as assigned.
Requirements:*The Receptionist at Alliance Medical Center has the following qualifications and skills:*
* High school diploma or general education degree (GED), required;
* Ability to multi-task and effectively present information, respond to questions and requests from patients, co- workers, and others as necessary, required;
* Bilingual Spanish, required;
* Basic computer skills including typing, internet and web application, MS Office (Word, Excel and Outlook), required;
* Good technical abilities using web based applications, required;
* Is detail-oriented in collecting, tracking, and monitoring information, required;
* Must have 1-2+ years’ work experience in an Inpatient/Outpatient medical/dental/behavioral health setting in a Call Center or Receptionist position, required;
* EMR knowledge required, EPIC EMR preferred;
* FQHC work experience, required.
*
Work Schedule:*
This position is expected to work onsite and is not remote.
Job Type: Full-time
Pay: From $21.00 per hour
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Healdsburg, CA 95448: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Customer service: 1 year (Preferred)
* Medical terminology: 1 year (Preferred)
* Computer skills: 1 year (Preferred)
Work Location: In person
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