Sea Logistics Operational Care Supervisor, Import

2 weeks ago

Detroit MI, United States Kuehne + Nagel Full time

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Sea Logistics Operational Care Supervisor, Import to join our Sea Logistics team. Your Role The Operational Care Center Supervisor oversees and coordinates a team of Operations Team Leads and
Specialists, within the Operational Care Center (OCC). They are the expert in operational processes, and drive a
team in order to provide first-class services according to the global and regional Sea Freight standards. The
Operations Team Supervisor ensures that the team follows the procedures for the activities and services in
scope, and is adhering to agreed Key Performance Indicators. Your Responsibilities Develop and support a team in order to assure committed quality of operations services.Provide consistent instruction and support to team leads/team members, as needed.4/5/2023Act as a second point of contact when responding to escalations and support emails.Collaborate and investigate losses and escalations.Manage team members’ time cards, including PTO and corrections.Actively communicate with team members on group and individual level with aim to build positive teamatmosphere, motivation and results (e.g. team meetings, 1-2-1 discussions).Schedule meetings and actively communicate with branch management during those meetings.Assure that team executes tasks with expected level of productivity & performance and evaluateemployees’ performance and growth together with Operations Manager and trigger actions forimprovement and development if neededUnderstand and act as secondary support for team with any systematic issues that have beenestablished and documented.Collaborate and gain approval from operations management for implementation of any processchanges.Contribute to, as well as drive continuous improvement initiatives of the current team and OCC overallCollaborate with other department supervisorsRegular alignment with Operations Management on proper KPI/productivity reporting and other reportsapplicableAwareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & DangerousGoods) programs Your Skills and Experiences Ability to delegate and coordinate team appropriatelyStrong knowledge of sea freight transportation1 Year of experience at the Operational Care CenterMinimum High School Degree/Diploma Analytical skills Communication skillsConflict Resolution SkillsOrganizing SkillsProblem SolvingDecision MakingAbility to work under pressureCustomer (Relationship) ManagementNetworking Skills Customer ServiceWritten - English SkillsSystems (Computer) competenciesKN administrative systems and processes Good Reasons to Join We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment.Job SummaryJob number: US2052455Date posted : 2024-05-01Profession: Freight Logistics & Customer ServiceEmployment type: Permanent

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