Sea Logistics Operational Care Specialist- Accounting ZS-OR

2 months ago

Detroit, Michigan, United States Kuehne Nagel Full time
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit, MI is looking for a new Operational Care Specialist, Accounting to join our Sea Logistics team. Your Role Reporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues. Your Responsibilities
  • You will keep files relating to all sea import accounts billing.
  • Responsible for billing of accounts using the pricing quoted to clients within the period established.
  • You will review the Gross Profit and confirm accuracy.
  • Ensure all billing is correct and completed in time by the end month.
  • Collaborating with the operational team to ensure all information needed for billing is filed in the system.
  • You will be processing files while adhering to all policies and procedures.
  • Collaborate with the system process team to drive automation utilization related to Operational Care
    processes.
  • Constantly challenge the status quo when it comes to process improvement.
  • Maintain awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs
Your Skills and Experiences
  • 1+ years' Customer Service experience (Relationship Management)
  • 1+ years' billing experience processing billing
  • You will have the ability to pay close attention to detail.
  • You will have the ability to work in the office 5 days per week.
  • Intermediate skills with Microsoft Office Suite
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

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