MEDICAL OFFICE COORDINATOR
4 weeks ago
Description
The Medical Office Coordinator will:
* Greet and attend to patients in person and over the phone.
* Use professional language and tone, speak clearly, be courteous and polite, smile and maintain eye contact, and listen carefully to understand patient need.
* Professionally and competently assist providers, staff, visitors and patients.
* Schedule patient appointments following office protocols to ensure appropriate access for patients and maintain the flow in the office.
* Manage appointment functions such as recall list, appointment reminders, portal scheduling, reminder calls etc.
* Complete registration of each patient including all demographics, obtain copies of insurance cards and valid personal identification, perform eligibility verification and collect co-pays and other patient balances.
* Prepare patient documents for patient encounters and manage patient forms.
* Perform all duties within HIPAA regulations and adhere to policies and procedures during all activities.
* Communicate medical results to patients under clinical supervision and guidance, as appropriate.
* Demonstrate flexibility in work schedule based on the needs of the clinic.
Requirements
* High School Diploma or equivalent
* Associates Degree (preferred)
* Experience in a customer service or healthcare related role (preferred)
* Working knowledge of medical terminology and HIPAA regulations (preferred)
* Innovative thinker with strong conceptual and problem-solving skills. Meticulous attention to detail with the ability to multi-task.
* Strong organizational, administrative, and time-management skills.
* Ability to work under pressure and react effectively to emergency situations.
* Ability to work collaboratively with all team-members.
* Ability to use discretion while working with sensitive information.
* Excellent documentation, communication, and technology skills.
* Passionate about healthcare excellence.
* Must be fully vaccinated against COVID 19 virus and provide required vaccination documentation unless approved for an exemption prior to starting employment. *
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