Logistics Experience Strategy, TikTok Shop

4 weeks ago

Seattle WA, United States TikTok Full time

DescriptionTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.We are looking for passionate and talented people to join our logistics team, the team aims to provide better products and experience, better delivery costs, strengthen industrial supply chain capabilities, and enhance platform reputation and long-term value.Responsibilities:1. Performance experience indicator strategy, combined with existing experience indicators at the company level, output indicator strategy that can measure logistics experience, analyze and mine experience problems, complete correlation analysis with logistics fulfillment indicators, and output logistics optimization priority.2. Continuously optimize the construction and definition of logistics fulfillment indicators, ensure that experience problems have indicators to measure the severity of the problem, and track the optimization progress.3. Responsible for optimizing key projects related to consumer experience, benchmark with competitors, outputting optimization plans, and work with XFN team to drive optimization.Qualifications- Excellent in consumer experience management, excellent data analysis skills, and strong data sensitivity and business understanding abilities- Bachelor’s degree or higher, preferably with engineering, science, logistics transportation, operation management background- 8+ years of working experience in e-commerce logistics, experience in E-commerce platform is a plus- Excellent communication skills with the ability to secure alignment- Self-motivated and results driven, analytical and data drivenTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.comRegularExperienced

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