PATIENT SERVICES REPRESENTATIVE

2 weeks ago

MN United States Twin Cities Orthopedics Full time
The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

Part-time role, M-F between 6:30a & 6:30p, 8-hour shifts between our 2 Eden Prairie clinics and Chaska. Candidate must be flexible to work at different locations where coverage is needed. Shifts will be decided by supervisor on clinic needs.

Hours can/will vary pending on coverage needed in West Metro offices.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

* Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
* Verify and document insurance information as defined by current business practices
* Accurate and timely scheduling of new and existing patients in the current practice management system
* Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
* Chart preparation and management
* Maintain a working knowledge of health care plan requirements and health plan networks
* Maintain timely communication with patients, families, and staff
* Assist in various areas of the clinic as needed
* Any and all other duties as assigned

Education and Experience Requirements:

* High School diploma/GED or equivalent
* Proficient in Microsoft Word, Outlook, and Excel
* Customer Service experience required
* Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

* Comply with company policies, procedures, practices and business ethics guidelines.
* Complete job required training.
* Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
* Demonstrate prompt and reliable attendance
* Work in the clinic during business hours
* Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
* Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
* Communicate and interact in a respectful and professional manner
* Prioritize workload while being flexible to meet the expectations of the daily operations
* Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
* Understand and execute a variety of instructions
* Effectively operate equipment and communicate on and operate the phone system
* Work independently with minimal supervision
* Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

* Integrity - Do the right thing and take responsibility for what you do and say
* Service - Consistently contribute to deliver an exceptional experience
* Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
* Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
* Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

* Clinic setting

Notes

* Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
* This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

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