PATIENT SERVICE REPRESENTATIVE

2 weeks ago

MA United States Partners Healthcare System Full time
Primary Location: SRH Outpatient Center Wellesley

Shift: 9am to 530pm Mon through Thursday, 830am to 5pm Fridays, occasional evening shift for coverage

Schedule: Monday through Friday

Summary

Oversee and perform all activities associated with the scheduling of outpatients for therapy services and medical services including supporting all other front office staff. Scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Greeting patients at appointment time. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.

Key Responsibilities

* Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
* Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.
* Scheduling status is maintained daily and potential problems are addressed with corrective actions.
* Patient insurance verification, and scheduling are completed per center standards.
* Patients are greeted, assisted and appropriate staff notified of patient arrival.
* Administrative duties such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines.
* Customer service delivery is carried out to achieve stated goals.
* Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.
* Additional department, organization, or network activities are completed per established objectives.
* PCC Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld.

Additional Responsibilities for an Advanced Patient Service Representative

* Annual requirements of completing 6 initiatives as described in the administrative ladder application.

Education/Degree

Required

* High school graduate required. Associate's degree preferred.

Experience

Preferred

* Two years experience in a medical/physicians office setting and/or experience with insurance benefits preferred.

Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)

Required

* Computer proficiency required. Microsoft office applications preferred with ability to learn new software.

Preferred

* Highly developed communications and interpersonal skills, working with diverse population.
* Work independently, be self-directed and contribute as a member of a team.
* Anticipates challenges and develops and implements strategies for addressing them.
* High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
* Attention to detail.

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