PATIENT SERVICES REPRESENTATIVE | QUICKCARE

1 month ago

ID United States Gritman Medical Center Full time
* This position is for a Friday to Tuesday shift*

Job Duties and Responsibilities:

* Greet patients and visitors with professionalism, representing the Gritman Way.
* Monitor call queue and lobby for wait times or issues.
* Maintain strict confidentiality of patient information.
* Enter quality phone notes and patient cases.
* Prepare end-of-day deposit reconciliation paperwork.
* Maintain accurate patient accounts and input insurance information.
* Schedule appointments appropriately and collect copays/outstanding balances.
* Respond to simple medical record requests and handle patient concerns/complaints.
* Work with computer programs and multi-line phone systems.
* Demonstrate flexibility and respond to changing workflows.

Job Requirements:

* Work Experience: Experience working with computers.
* Knowledge, Skills, and Abilities: Basic office functions, excellent customer service, written and verbal communication, positive attitude, ability to work closely with others, critical thinking, flexibility, computer skills.

Preferred Qualifications:

* Prior education and/or experience in a medical office.

Functional Demands:

* Population(s) served: Neonatal, pediatric, adolescent, adult, geriatric, diverse demographics.
* Physical Demands: Fast-paced environment, some lifting, reaching, pushing, pulling, sitting, standing, corrected vision and hearing required.
* Environmental Conditions: Indoors, exposure to limited outdoor environment, exposure to public germs and viruses.

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