APPOINTMENT SCHEDULER
3 weeks ago
Various Shifts Available - Days, Nights, Weekends
Responsibilities
+ Manage incoming and outgoing mail, emails, and faxes
+ Interact with customers via email to provide information
+ Use computer system to track, gather information, and/or troubleshoot customer issues
+ Process transactions and reply to inquiries about services
+ Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
+ Schedule appointments and field customer questions
+ Address problems and requests by transmitting information or providing solutions
+ Ensure that appropriate actions are taken to resolve customers problems and concerns
+ Enter data in computer system and maintain logs/records of calls, activities and other information
+ Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
+ Show care and compassion for customers
+ Maintain the highest level of customer service
+ Effective communication with all other dispatchers and persons in the office
+ Ability to work as a team
+ Ability to work in a very fast paced, high pressure environment
Required Skills
+ Email/Outlook Experience 1-2 years minimum
+ Excellent communication skills, including active listening
+ Service-oriented and able to resolve customer grievances
+ Proficient computer skills
+ Proficient phone/communication skills
+ Great attention to detail
+ Ability to multitask
+ Must be willing to work on varied evenings and weekends.
+ HVAC or Plumbing office experience a plus
Education and Experience:
+ High school diploma or equivalent
+ Customer Service Experience Required
Benefits:
+ Medical Insurance
+ Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance
+ 401K
+ Company paid Life Insurance and Long Term Disability Insurance.
+ Bonus commission package
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