Scheduling Coordinator #Full Time

3 weeks ago

New York, United States 61st Street Service Corporation Full time
Job Summary:

Acts as a liaison between the patients, callers and physicians. Maintains and coordinates with other teams the doctors' master calendar and the day-to-day operations and work flow within the doctors' office. Works as part of the support staff team and offers cross-coverage to other staff members as needed. Act as liaison between patient and physician, creates and maintains all physician templates and pre-certifies all major diagnostic exams, physical and occupational therapy, durable medical equipment and counsel patients prior to appointment regarding financial responsibility.

Job Requirements:
  • Communicates with all new and established patients to schedule their office appointments.
  • Appointments are scheduled via phone utilizing our scheduling system (IDX).
  • Responds to all request for appointments.
  • Assist in Maintaining/coordinating master physician schedule
  • Assist in maintaining daily physician schedules
  • Coordinate appointment availability to provide timely appointment and improve patient experience
  • Prospectively informs all new and established patients about the practice's payment at the time of service policy, and ensures they understand they are to arrive with their referral form, etc.
  • Informs the patient of financial responsibility, if the physician doesn't participate with the patient's specific insurance plan.
  • Obtains patient's insurance, demographic, workers compensation and no-fault information and enters the data into the IDX system with 100% completeness and accuracy.
  • Verify all new and established patients' insurance eligibility
  • Email or mail welcome letters/packets for all new patients scheduled for an appointment.
  • Responsible for appointment reminder phone calls to patients; one to two day prior to their scheduled appointments.
  • Handle re-scheduling of all patients when the physician has to cancel or alter office hours.
  • Answer all essential questions relating to the patient's insurance, appointment or the physician.

Job Qualifications:
  • Bachelor's Degree required.
  • Working knowledge/proficiency of Medical Terminology.
  • Demonstrated organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
  • Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
  • Candidate must demonstrate excellent verbal and written communication skills.
  • Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
  • Prior experience in EPIC is preferred.
  • Bilingual in Spanish is a plus.

Hourly Rate Ranges: $21.63 - $32.23

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

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