Appointment Scheduler

4 weeks ago


New Port Richey, United States Bayonet Plumbing Full time

Bayonet Plumbing, Heating, and Air Conditioning is in need of an Appointment Scheduler

Various Shifts Available - Days, Nights, Weekends

Responsibilities

+ Manage incoming and outgoing mail, emails, and faxes

+ Interact with customers via email to provide information

+ Use computer system to track, gather information, and/or troubleshoot customer issues

+ Process transactions and reply to inquiries about services

+ Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

+ Schedule appointments and field customer questions

+ Address problems and requests by transmitting information or providing solutions

+ Ensure that appropriate actions are taken to resolve customers problems and concerns

+ Enter data in computer system and maintain logs/records of calls, activities and other information

+ Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

+ Show care and compassion for customers

+ Maintain the highest level of customer service

+ Effective communication with all other dispatchers and persons in the office

+ Ability to work as a team

+ Ability to work in a very fast paced, high pressure environment

Required Skills

+ Email/Outlook Experience 1-2 years minimum

+ Excellent communication skills, including active listening

+ Service-oriented and able to resolve customer grievances

+ Proficient computer skills

+ Proficient phone/communication skills

+ Great attention to detail

+ Ability to multitask

+ Must be willing to work on varied evenings and weekends.

+ HVAC or Plumbing office experience a plus

Education and Experience:

+ High school diploma or equivalent

+ Customer Service Experience Required

Benefits:

+ Medical Insurance

+ Dental, Vision, Accident, Short Term Disability, Critical Illness, and Hospitalization Insurance

+ 401K

+ Company paid Life Insurance and Long Term Disability Insurance.

+ Bonus commission package

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