CHIEF OF STAFF, OPERATIONS MANAGER I

THIS IS A NON-CIVIL SERVICE POSITION

OPENING DATE: 01/29/2024

CLOSING DATE: 04/29/2024 AT 12:00AM MIDNIGHT

SALARY: $96,168.00 - $158,483.00 Annually

CLASS DESCRIPTION

The Mayor's Office of Homeless Services seeks an experienced Chief of Staff who possesses strong leadership and problem-solving skills; is experienced and knowledgeable about Federal and State grants, regulations, processes; and the Continuum of Care (CoC) program. This position will play a critical role in promoting the mission of MOHS by overseeing the agency's legislative and policy activities as well as building and managing relationships with elected officials, business leaders, and community partners to ensure successful implementation of MOHS's funding and advocacy agenda. The position includes supervising several key leadership positions within the organization and reports to the Agency Director.

ESSENTIAL FUNCTIONS

* Develop and execute MOHS advocacy agenda in conjunction with the Agency Director, including legal, regulatory, and sustainability polices that will accelerate MOHS's mission.
* Oversees the managers of the following teams within the Mayor's Office of Homeless Services - Fiscal, Contracts, and Human Resources; also supervises the Operations Officer V (Director of Programs). In addition, the incumbent ensures internal and external coordination among the teams.
* Serve as MOHS's point of contact for the Baltimore City Council, and the federal government, Continuum of Care; represent MOHS at hearings, public events, and community meetings.
* Develops and maintains strong working relations with a broad spectrum of entities such as elected officials and city, state, and federal agencies, the service providers community, Continuum of Care, and community stake holders; and leads proactively to promote MOHS's advocacy agenda, including supporting the Agency Director.
* Identifies and provides recommendations on improvements across the organization and helps to solve core problems within the organization; provides tactical support to implement programmatic ideas and strategies and other MOHS staff in their interactions by tracking the ongoing status of each relationship and providing recommendations for next steps.
* Oversees the grant implementation process and ensures proper allocation of funds.
* Oversees the preparation and administration of program budgets, develops budget recommendations, and monitors expenditures.
* Leads in the design and coordination of innovative programming and services that the City/Continuum of Care operates for persons experiencing homelessness.
* Develops and recommends policy in programs relating to homeless services.
* Participates on committees, task forces to coordinate and target available resources for the homeless; analyze data, evaluate performance, and identify program changes and improvements to effectively prevent, reduce and end homelessness.
* Serves as the lead contact for monitoring and audits and responsible for developing responses to findings or concerns.
* Oversees the planning, coordination, and implementation of complex projects.
* Responsible for developing and coordinating the compilation of complex narrative and statistical reports and memoranda for the Agency Director's review and approval.
* Develop and implement creative strategies to advance MOHS's legislative agenda, through researching model legislation and best practices in other jurisdictions, engaging content experts for input, and identifying unique opportunities to highlight MOHS's efforts to implement initiatives to address homelessness in the Baltimore City community.
* Works with Data & Performance to analyze data, evaluate performance, and identify program changes and improvements to effectively prevent, reduce and end homelessness, including maintenance of a master tracker and organizational relationship management.
* Responds to public inquiries, complaints, requests/suggestions and ensure accurate information is disseminated regarding homelessness and available programs.
* Maintains professional knowledge through such means as attending seminars, conferences, reviewing professional publications and participating in professional organizations.
* Performs other related duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: A master's degree in business administration, Public Administration, Management, Law, or related field from an accredited college or university.

AND

EXPERIENCE: Six (6) years of senior management, policy-driven operational responsibilities including 3 years of experience managing homogeneous functions through subordinate supervisors is required.

KNOWLEDGE, SKILLS, AND ABILITIES

* Vision, creative thinking, and strong sense of urgency necessary to achieve the successful implementation of MOHS's mission.
* Demonstrated success developing legislative, regulatory, and budget-related proposals as well as building partner coalitions and leveraging relationships to ensure proposals are successfully implemented.
* Extensive knowledge and experience of Federal and State homeless grants management, including grant rules and regulations.
* Excellent oral and written communication skills, including preparation of reports, memos, and letters; ability to present information clearly and concisely to various audiences; policy research and analysis; and maintenance of confidentiality/handling of sensitive conversations; ability to present recommendations clearly and concisely.
* Self-starter who can work independently with minimal supervision and possesses strong organizational, strategic planning, and project management skills.
* Demonstrated track record of success in executive management and establishing strong collaborative relationships with community, business, and elected leaders.
* Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives; action- and results-oriented; innovative; strategic; and accepting of accountability; ability to solve complex regulatory issues.
* Ability to interpret and apply a variety of laws, rules, regulations, standards, and procedures.
* Ability coordinates the activities of various organizational units; ability to plan, direct, organize, and direct the work of others; ability to supervise and support staff.
* Ability to provide strong leadership in a changing government environment with strong working knowledge of public administration in municipal government, contracts, and grants management; program and staff development and political acumen; must be comfortable working in a complex public service organization with rapidly changing issues needs and challenges.
* Ability to exercise judgment and discretion in applying and interpreting departmental policies, laws, rules, regulations and procedures; ability to develop and install program procedures; ability to develop and install program procedures; ability to develop and implement policies and procedures to ensure program compliance.
* Ability to establish and maintain effective working relationships with City officials, State and Federal officials, department managers, staff, community partners, regulatory agencies, business groups, residents, Boards, and related public groups.
* Ability to prioritize multiple tasks.
* Excellent communication, writing, and computer literacy skills required; an active listener and supportive team builder with strong interpersonal and communication skills; competent working with Microsoft Office and communication via e-mail and other social media platforms.
* Ability to develop and promote a culture of quality customer service.
* Embody the attributes of principled leadership, trusteeship, values, ethics, commitment, honesty, and vision. Understand the social determinants of health and opportunities for effective partnerships to impact areas outside of Homeless Services.

NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER

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