Windows Service Desk Technician with Security Clearance

3 weeks ago


Beltsville MD United States TENAX Technologies Full time
TENAX Technologies is currently seeking a Windows-based Service Desk Technician to provide Tier 2 technical support
The IT Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues
The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users
Key Responsibilities Respond to and resolve service requests from end-users via phone, email, or ticketing system.
Provide advanced technical support for hardware, software, and network issues, including installing and maintaining workstations and servers as a technical generalist.
Manage user accounts and the operations of systems, including performing simple troubleshooting and making moves, additions, and changes to each system.
Coordinate with other team members in the completion of assigned projects and serve as a point of contact for staff for computer IT and standards guidance.
Collaborate with Tier I support to identify and escalate complex issues to Tier III support as necessary.
Install and configure software applications.
Provide end-user training and support for productivity software.
Develop and maintain technical documentation and standard operating procedures.
Participate in on-call rotation for after-hours support.
Requirements Associate or bachelor's degree in a related field required; relevant certifications preferred.
Minimum of 3-5 years of experience in a technical support role, preferably in a helpdesk or service desk environment.
Experience with Windows operating systems, Microsoft Office, and other productivity software.
Knowledge of advanced networking concepts and troubleshooting techniques.
Experience with Active Directory, Exchange, and other enterprise-level applications.
Strong customer service skills and ability to communicate technical information to non-technical users.
Ability to work independently and in a team environment.
Strong problem-solving skills.
DOD Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II)
Secret security clearance is REQUIRED
Top Secret security clearance is preferred.
Job Type: Full-time Pay: $60,000.00 - $75,000.00 per year Benefits: 401(k)
401(k) matching
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Schedule: 8 hour shift
Day shift
Monday to Friday
No weekends
Experience: IT Service Desk: 2 years (Preferred)
MS Office: 5 years (Preferred)
License/Certification: CompTIA Security+ (Required)
Security clearance: Secret (Preferred)
Work Location: In person

  • Roanoke, VA, United States Virginia Transformer Corp. Full time

    _*US Secretary of Energy, Jennifer Granholm said*__, __*“With what Virginia Transformer is doing, they are at the center of how we’re going to build out the backbone of our clean energy future*__.”_Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”We are the largest US-owned manufacturer of...


  • Roanoke, VA, United States Virginia Transformer Corp. Full time

    _*US Secretary of Energy, Jennifer Granholm said*__, __*“With what Virginia Transformer is doing, they are at the center of how we’re going to build out the backbone of our clean energy future*__.”_Virginia Transformer and Georgia Transformer Corp., is “the engineering firm that makes transformers.”We are the largest US-owned manufacturer of...


  • , MD, United States ASRC Federal Holding Company Full time

    Role/Responsibilities:* Provide Receptionist duties to include front desk support to greet and sign-in visitors and vendors, as well as answer incoming calls* Assist in maintaining the site calendar for visits, events, etc. that occur on site or involve the site as well as work with visitors to assure they have the proper clearance, directions, and...


  • Beltsville, United States Work With Your Handz Full time

     For over 25 years, we have been providing reliable and efficient HVAC and Refrigeration services to some of the top Commercial companies in the greater DC-Baltimore area. We’ve created long-lasting relationships built on trust with our clients through our quality of service, reliability, and expertise. We are looking for exceptional and knowledgeable...


  • Beltsville, Maryland, United States Work With Your Handz Full time

    For over 25 years, we have been providing reliable and efficient HVAC and Refrigeration services to some of the top Commercial companies in the greater DC-Baltimore area. We've created long-lasting relationships built on trust with our clients through our quality of service, reliability, and expertise. We are looking for exceptional and knowledgeable...


  • Beltsville, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionFor over 25 years, we have been providing reliable and efficient HVAC and Refrigeration services to some of the top Commercial companies in the greater DC-Baltimore area. We've created long-lasting relationships built on trust with our clients through our quality of service, reliability, and expertise. We are looking for...

  • Delivery Driver

    4 weeks ago


    Beltsville, United States Pella Mid-Atlantic Full time

    Job DescriptionJob DescriptionDo you enjoy finishing a day’s work knowing you have accomplished the day? Do you enjoy physical labor while learning? Do you take pride in your work? If so, this position is for you!Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring warehouse workers. Our products are...


  • Beltsville, United States Work With Your Handz Full time

    For over 25 years, we have been providing reliable and efficient HVAC and Refrigeration services to some of the top Commercial companies in the greater DC-Baltimore area. We've created long-lasting relationships built on trust with our clients through our quality of service, reliability, and expertise. We are looking for exceptional and knowledgeable...


  • Beltsville, United States Work With Your Handz Full time

    Job DescriptionJob DescriptionFor over 25 years, we have been providing reliable and efficient HVAC and Refrigeration services to some of the top Commercial companies in the greater DC-Baltimore area. We’ve created long-lasting relationships built on trust with our clients through our quality of service, reliability, and expertise. We are looking for...


  • Beltsville, United States Clear Connection Full time

    Job DescriptionJob Description The Senior Electronic Security\Telecom Technician’s primary responsibility is to provide project leadership as well as perform maintenance and installation for all Clear Connection, Inc. of Hardwired or Wireless, Intrusion Detection, Access Control, Video Surveillance Systems, Fire Dialers and Associated peripherals, such...


  • Fond Du Lac, WI, United States Sadoff Iron & Metal Full time

    We are a family owned company that has been in business for over 76 years! Come and work for a company where culture and people matter. We offer great wages and benefits.JOB SUMMARY:As an IT Service Desk Analyst, you will play a vital role in providing exceptional technical support and assistance to our organization's employees and customers. You will be...


  • Beltsville, MD, United States Peraton Full time

    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and...


  • Beltsville, United States C M Heating & Cooling Mechanical Services, Inc. Full time

    Job description **Responsibilities**: - Answers and directs pone calls - Maintains service and installation schedule - Communicates with customers and technicians regularly to provide any update needed - Keeps control of subcontractor’s hours on a daily basis. - Keeps control of GPS activity and creates a biweekly spreadsheet per company vehicle. -...


  • Aberdeen, MD, United States ALTA IT Services Full time

    Systems Administrator (Unix/Linux/Mac) Interim Secret Clearance or above Administer Red Hat servers using existing enterprise tools such as Satellite, Puppet, Ansible, JAMF, and Centrify. •    Administer services running on Red Hat servers such as Apache, Docker, Kubernetes, PostgreSQL, Postfix, Nessus, ACAS Security Center, Samba, Splunk, and...


  • Beltsville, MD, United States Major Mechanical Contractor Full time

    A major mechanical contractor in the Mid Atlantic region is looking for an HVAC Technician to join our growing team! Are you comfortable servicing, maintaining, and troubleshooting commercial equipment? Inspect, repair, maintain, and troubleshoot commercial and industrial HVAC/R equipment and associated components including but not limited to rooftop units,...


  • Raleigh, NC, United States Logistics Integration Solutions (LIS) Full time

    LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities.Our organization is looking for an experienced Windows Automation Engineer for a (1-3) years contract position in Raleigh, NC/Hybrid Remote.*Candidates must be...


  • , WI, United States Zuern Building Products and Design Center Full time

    Job Type Full-timeDescriptionZuern Building Products is a family-owned and operated Window and Door Design company. We are currently seeking a full time Warehouse/Delivery Driver/Window Service Technician at our Appleton location. This role offers the right candidate the potential to develop new skills with career advancement opportunities. Must be available...

  • Work Order Clerk

    10 hours ago


    Beltsville, United States NVE Inc Full time

    Looking to work and support a well-established team? Do you have great customer service skills? Have a Top Secret clearance and have experience with administrative functions? Then we need you! We’re seeking a Work Order Clerk/Administrative Assistant to support of an operations and maintenance (O&M) team at a Beltsville, MD facility. A work order clerk in...


  • Mankato, MN, United States St. Moritz Security Service Full time

    Overview Company Overview: Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well-established company with over 40 years in the industry. Join the excitement of a dynamic company committed to deliver exceptional Security Services to clients across the United States. Whether you are an experienced...


  • Beltsville, Maryland, United States Motorola Solutions, Inc. Full time

    Motorola Solutions, Inc., Field Service Technician, Beltsville, MD: Optimize & support complex communication systems. Provide technical support of specialized systems & product applications.To apply, visit https://motorolasolutions. Careers & search Job ID R45058. EEO/fully supports affirmative action practices.